Greg Phillips Email and Phone Number
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Greg Phillips personal email
Dynamic and accomplished customer experience and operations executive with over 20 years of experience in launching, improving, and leading operations for product and service delivery and sales. A strategic, commercially focused, highly respected leader, with a record of delivering success against key objectives. Specialties: Operations, Contact Centre, Customer Experience, Credit Cards, Change Management, Stakeholder Management, Customer Retention, Telemarketing, Commercial Strategy, Sales Performance Improvement, Outsourced Operations.
Pura. Eco-Friendly Baby Care
View- Website:
- mypura.com
- Employees:
- 10
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Chief Operating OfficerPura. Eco-Friendly Baby Care Jan 2022 - PresentCheshire West And Chester, England, United KingdomResponsible for CX, Sales, Commercial, and Marketing Driving real change to make high quality, lower impact, sustainable baby care products as available and affordable to as many people as we can.
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DirectorCustomer Advocates Limited May 2019 - PresentCheshireSupporting clients to launch and improve new businesses and distribution channels. -
Director Of Customer ExperienceHomeserve Jan 2018 - Mar 2019Walsall, United KingdomResponsible for HomeServe Membership's customer experience strategy, Quality Assurance, the pioneering CustomerFirst (Vulnerable Customer) programme, and the commercially transformational Right Customer programme. -
DirectorCustomer Advocates Limited Apr 2016 - Dec 2017Cheshire, England, United KingdomDelivering customer experience strategy and service improvement programmes for a range of clients, including: Redrow, Sykes Cottages, RSA Insurance, Electricity Northwest.
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Operations Director - Credit CardsVirgin Money Apr 2013 - Aug 2015Newcastle-Upon-Tyne / Chester, United KingdomA senior leader in the team that built Virgin Money’s new credit card business, designing and building a complex, multi-channel credit card operation from scratch. Launched to new customers and then migrated over 500k existing customers onto this new servicing platform. Responsible for all credit card operations functions and customer experience delivery. -
Customer Experience DirectorBrookson Sep 2010 - Sep 2012Responsibility for all aspects of the customer experience and new business. Company director and operational board member reporting to the MD, managing 80% of staff in the company. Focused on transforming the customer experience, customer retention and new business sales. -
Director Of BrandBank Of America Sep 2007 - Aug 2010Responsible for the MBNA and Bank of America consumer brands in Europe, including the change management programme to establish a new MBNA brand positioning and the supporting customer experience journey. -
Director Of European Telemarketing And Customer LoyaltyBank Of America Mar 2005 - Aug 2007Responsible for the main customer service and sales division, 1500 seats over multiple sites, to support the full customer experience. Managing all operational aspects for Customer Activation, Customer Retention, Customer Loyalty, and Global Outsourcing activity.
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International Senior Manager Development ProgrammeBank Of America Jun 2004 - Feb 2005Us Based - Mbna Headquarters In DelawareMBNA Europe's representative on programme preparing for more senior roles across the company.
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Head Of Customer ServicesBank Of America Apr 2003 - Jun 2004Chester, UkResponsible for MBNA's primary customer service department, 650 staff over 3 sites, supporting all credit card customers for MBNA, Virgin Money, Abbey, A&L, and other leading affinity partners.
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Head Of TelemarketingBank Of America Jul 2001 - Apr 2003Chester, United KingdomResponsible for MBNA's inward and outward servicing and telesales from UK site with 300 people.
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Various Management PositionsMbna Europe Finance Limited Feb 1995 - Jul 2001Chester, United Kingdom
Greg Phillips Skills
Greg Phillips Education Details
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Economics
Frequently Asked Questions about Greg Phillips
What company does Greg Phillips work for?
Greg Phillips works for Pura. Eco-Friendly Baby Care
What is Greg Phillips's role at the current company?
Greg Phillips's current role is Chief Operating Officer.
What is Greg Phillips's email address?
Greg Phillips's email address is gr****@****ney.com
What schools did Greg Phillips attend?
Greg Phillips attended Northumbria University.
What skills is Greg Phillips known for?
Greg Phillips has skills like Customer Experience, Strategy, Change Management, Stakeholder Management, Credit Cards, Management, Outsourcing, Call Centers, Leadership, Banking, Customer Acquisition, Relationship Management.
Who are Greg Phillips's colleagues?
Greg Phillips's colleagues are Lucy Jones, Gabriella Devonside, Phoebe Atkinson, Sophie Taylor, Katie Morris, Stephanie Palin, Fiona Vlemmiks.
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Greg Phillips
Stoke-On-Trent1hotmail.com -
Greg Phillips
Reading1hotmail.com2 +447545XXXXXX
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Greg Phillips
Director @ Bank Of America | Gbam Finance | Program Management, Product DevelopmentGreater London1hotmail.co.uk1 +177259XXXXX
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