Greg Phillips Email & Phone Number

Cheshire West And Chester, England, United Kingdom

Responsible for CX, Sales, Commercial, and Marketing Driving real change to make high quality, lower impact, sustainable baby care products as available and affordable to as many people as we can.

Cheshire

Supporting clients to launch and improve new businesses and distribution channels.

Walsall, United Kingdom

Responsible for HomeServe Membership's customer experience strategy, Quality Assurance, the pioneering CustomerFirst (Vulnerable Customer) programme, and the commercially transformational Right Customer programme.

Cheshire, England, United Kingdom

Delivering customer experience strategy and service improvement programmes for a range of clients, including: Redrow, Sykes Cottages, RSA Insurance, Electricity Northwest.

Newcastle-Upon-Tyne / Chester, United Kingdom

A senior leader in the team that built Virgin Money’s new credit card business, designing and building a complex, multi-channel credit card operation from scratch. Launched to new customers and then migrated over 500k existing customers onto this new servicing platform. Responsible for all credit card operations functions and customer experience delivery.

Responsibility for all aspects of the customer experience and new business. Company director and operational board member reporting to the MD, managing 80% of staff in the company. Focused on transforming the customer experience, customer retention and new business sales.

Responsible for the MBNA and Bank of America consumer brands in Europe, including the change management programme to establish a new MBNA brand positioning and the supporting customer experience journey.

Responsible for the main customer service and sales division, 1500 seats over multiple sites, to support the full customer experience. Managing all operational aspects for Customer Activation, Customer Retention, Customer Loyalty, and Global Outsourcing activity.

US Based - MBNA Headquarters In Delaware

MBNA Europe's representative on programme preparing for more senior roles across the company.

Chester, UK

Responsible for MBNA's primary customer service department, 650 staff over 3 sites, supporting all credit card customers for MBNA, Virgin Money, Abbey, A&L, and other leading affinity partners.

Chester, United Kingdom

Responsible for MBNA's inward and outward servicing and telesales from UK site with 300 people.

Chester, United Kingdom