• Tier II/III MCEN administration with NIPR and SIPR Admin credentials• Onsite and remote support of large end user group including VIP’s, CIV’s and CTR’s• Responsible for the installation, maintenance, configuration, and integrity of the MCEN Windows 10 image• Provide remote and onsite administration of O365 and MCEN approved software through Software Center• Ensure long-term requirements of systems operations and administration are included in the overall information systems planning of the organization• Performs software installations, patches and upgrades to operating systems and layered software packages.• Maintaining DOD security practices and system compliance with IAVAs. Tracks IAVAs and affected assets.• Monitors and performs troubleshooting of event logs• Evaluate and address system security compliance based on scheduled vulnerability scans.• Maintains a comprehensive operating system hardware and software configuration database/library of all supporting documentation• Manage and maintain BitLocker encryption on various MCEN assets• Perform Tier II/III upgrades of networking systems, IT systems and networking storage• Develops and promotes SOPs

• Install, update, patch and STIG Windows, RHEL and Centos Linux systems for the E03 labs• Maintain and secure current and legacy Windows systems being used across USN network• Onsite and remote support of large end user group including VIP’s, CIV’s and CTR’s• Ensure long-term requirements of systems operations and administration are included in the overall information systems planning• Responsible for the installation, maintenance, configuration, and integrity of computer software• Develops and promotes SOPs• Responsible for installing, configuring, and maintaining Windows servers, including web servers, DB servers, and network servers in support of business processing requirements• Performs software installations, patches and upgrades to operating systems and layered software packages• Familiar with DOD policy and maintaining system compliance with IAVAs• Experience with tracking and applying DISA STIGs and documenting through the STIG viewer• Monitors and performs troubleshooting of event logs• Ensures data/media recoverability by implementing a schedule of system backups and database archive operations• Maintains a comprehensive operating system hardware and software configuration database/library of all supporting documentation• Provide setup and monitoring of Backup Solutions• Experience supporting DOD security practices

• Create and administrate student, faculty and staff accounts in the Active Directory• Create and administrate USMCU.EDU accounts in G Suite by Google Cloud• Administrate Google G Suite cloud applications on personal cellphones and tablets• Designated VIP user support agent covering a General and several Colonel’s and SES’s• Ensure long-term requirements of systems operations and administration are included in the overall information systems planning of the organization• Responsible for the installation, maintenance, configuration, and integrity of computer software.• Develops and promotes SOPs• Responsible for installing, configuring, and maintaining Windows laptops and tablets• Performs software installations, patches and upgrades to operating systems and layered software packages.• Knowledge of DOD security practices• Monitors and performs troubleshooting of event logs

• Support government users including VIP’s both onsite at DeCA HQ on Fort Lee and remote support of all commissaries worldwide• Administrator rights to the DeCA Active Directory and the DIBS order placement database• Administrator rights in SCCM to install and support DeCA software• Use Microsoft USMT to perform system backups and transfers• Responsible for the installation, maintenance, configuration, and integrity of computer software• Support and promote SOPs• Responsible for installing, configuring, patching and upgrading Windows 10 OS• Performs software installations, patches and upgrades to DeCA approved software packages• Monitors and performs troubleshooting of event logs• Maintains a comprehensive operating system hardware and software configuration database/library of all supporting documentation

• Active Directory administrator (roles Z & D)• Averaged 25+ Remedy tickets per day during the recent DLA Windows 10 deployment• Highest QA scores of 98+, on a team of 24 agents, during the months of May and June• Produced highest ticket resolution rate on the team for five months, with an average of 75%

This is my second time working for Intuit Inc for a total of 2+ years and I have sold both the QuickBooks & Pro-Tax software lines.

Worked with a rotating draft list of 66 draft beers plus another 250+ bottled beers. Tasted well over 500 beers in my over four years bar tending, creating a broad beer palate and deep understanding of the rapidly growing craft beer revolution.