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Gregory Rivera is listed as Assistant to the Regional Manager | Bachelor in Applied Business Management | Master's student in Data Science & Business Intelligence at FamilySearch, a with 1077 employees, based in Guatemala. AeroLeads shows a matched LinkedIn profile for Gregory Rivera.
Gregory Rivera previously worked as Assistant to the Regional Manager at Familysearch and Operations Center Specialist at Familysearch. Gregory Rivera holds Master Of Data Science Applied To Business Intelligence from Universidad Europea Del Atlántico.
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Strategic Operations Assistant with +7 years of experience in process improvement, team cooperation, and data management in North-American-based organizations. Developed continuous progress in communication skills, leading to daily problem-solving and effectively adapt to the growing technology. Competitive in quality management, data analysis, and attention to detail.Willing to expand my skills in tech, finances, and strategy. When I’m not at the office, I enjoy getting in touch with nature, or strengthen my body and mind with sports or social activities.
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• Optimized and led customer service and escalation processes using CRM software and workforce access management, keeping above 92% of service level• Trained supervisors and prepared knowledge base content, demonstrating proficiency in real-time operations and problem-solving• Analyzed and visualized performance reports for multi-areas using DOMO to measure service quality and to forecast future needs
• Owned projects from all Latin America and the USA (English, Spanish & Portuguese)• Analyzed and organized great amounts of data in different formats• Kept on track projects throughout stages to meet deadlines• Delivered quality results by following processes and implementing feedback• Cooperated and communicated with QA and other departments along the continent
• Identified and presented software solutions according to client's business needs, leading to more efficient productivity and collaboration• Applied and coordinated research strategies using Agile frameworks • Provided assistance creating spreadsheets and presentations for CRM models
Guatemala, Guatemala
• Kept an average of 93% customer satisfaction and other KPIs on goal by processing product orders, payments, billing inquiries, and technical issues• Attained sales expectations becoming top seller for 3 months in a row, leading to company profits• Adopted continuous learning of product benefits, promotions, and updates
Other employees you can reach at familysearch.org. View company contacts for 1077 employees →
Andrew Wigginton
Colleague at FamilysearchLehi, Utah, United States
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JS
Jana Stokes
Colleague at FamilysearchBountiful, Utah, United States
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DP
David Pugmire
Colleague at FamilysearchTooele, Utah, United States
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Rajaratnam (Peter) Bushi
Colleague at FamilysearchHyderabad, Telangana, India
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JA
Jay Atwood
Colleague at FamilysearchSmithfield, Utah, United States
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KW
Keith Withington
Colleague at FamilysearchWest Midlands, England, United Kingdom
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Brent Hansen
Colleague at FamilysearchSalt Lake City Metropolitan Area, United States
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FC
Family Center Pawhuska
Colleague at FamilysearchBartlesville, Oklahoma, United States
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LG
Laura Giometta
Colleague at FamilysearchSalt Lake City, Utah, United States
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KJ
Kiera Jorgensen
Colleague at FamilysearchRoy, Utah, United States
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• Teamwork & Collaboration • Goals & Time Management • Decision making • Learning strategies
Quick answers generated from the profile data available on this page.
Gregory Rivera works for FamilySearch.
Gregory Rivera is listed as Assistant to the Regional Manager | Bachelor in Applied Business Management | Master's student in Data Science & Business Intelligence at FamilySearch.
Gregory Rivera is based in Guatemala while working with FamilySearch.
Gregory Rivera has worked for Familysearch, Research And Business Development Center, and Telus International.
Gregory Rivera's colleagues at FamilySearch include Andrew Wigginton, Jana Stokes, David Pugmire, Rajaratnam (Peter) Bushi, and Jay Atwood.
You can use AeroLeads to view verified contact signals for Gregory Rivera at FamilySearch, including work email, phone, and LinkedIn data when available.
Gregory Rivera holds Master Of Data Science Applied To Business Intelligence from Universidad Europea Del Atlántico.
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