Gregory Rivera
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Gregory Rivera Email & Phone Number

Assistant to the Regional Manager | Bachelor in Applied Business Management | Master's student in Data Science & Business Intelligence at FamilySearch
Location: Guatemala, Guatemala, Guatemala 4 work roles 3 schools
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✓ Verified May 2026 3 data sources Profile completeness 86%

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Current company
FamilySearch
Role
Assistant to the Regional Manager | Bachelor in Applied Business Management | Master's student in Data Science & Business Intelligence
Location
Guatemala, Guatemala, Guatemala
Company size
1077 employees

Who is Gregory Rivera? Overview

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Quick answer

Gregory Rivera is listed as Assistant to the Regional Manager | Bachelor in Applied Business Management | Master's student in Data Science & Business Intelligence at FamilySearch, a company with 1077 employees, based in Guatemala, Guatemala, Guatemala. AeroLeads shows a matched LinkedIn profile for Gregory Rivera.

Gregory Rivera previously worked as Assistant to the Regional Manager at Familysearch and Operations Center Specialist at Familysearch. Gregory Rivera holds Master Of Data Science Applied To Business Intelligence from Universidad Europea Del Atlántico.

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FamilySearch

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Profile bio

About Gregory Rivera

Strategic Operations Assistant with +7 years of experience in process improvement, team cooperation, and data management in North-American-based organizations. Developed continuous progress in communication skills, leading to daily problem-solving and effectively adapt to the growing technology. Competitive in quality management, data analysis, and attention to detail.Willing to expand my skills in tech, finances, and strategy. When I’m not at the office, I enjoy getting in touch with nature, or strengthen my body and mind with sports or social activities.

Current workplace

Gregory Rivera's current company

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FamilySearch
Familysearch
Assistant to the Regional Manager | Bachelor in Applied Business Management | Master's student in Data Science & Business Intelligence
salt lake city, utah, united states
Website
familysearch.org
Employees
1077
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4 roles

Gregory Rivera work experience

A career timeline built from the work history available for this profile.

Assistant To The Regional Manager

Current
Familysearch
  • Optimized and led customer service and escalation processes using CRM software and workforce access management, keeping above 92% of service level
  • Trained supervisors and prepared knowledge base content, demonstrating proficiency in real-time operations and problem-solving
  • Analyzed and visualized performance reports for multi-areas using DOMO to measure service quality and to forecast future needs
Nov 2023 - Present

Operations Center Specialist

Familysearch
  • Owned projects from all Latin America and the USA (English, Spanish & Portuguese)
  • Analyzed and organized great amounts of data in different formats
  • Kept on track projects throughout stages to meet deadlines
  • Delivered quality results by following processes and implementing feedback
  • Cooperated and communicated with QA and other departments along the continent
Jan 2022 - Nov 2023

Research Coordinator

Research And Business Development Center
  • Identified and presented software solutions according to client's business needs, leading to more efficient productivity and collaboration
  • Applied and coordinated research strategies using Agile frameworks
  • Provided assistance creating spreadsheets and presentations for CRM models
Jan 2023 - Mar 2023

Customer Experience Representative

Telus International

Guatemala, Guatemala

  • Kept an average of 93% customer satisfaction and other KPIs on goal by processing product orders, payments, billing inquiries, and technical issues
  • Attained sales expectations becoming top seller for 3 months in a row, leading to company profits
  • Adopted continuous learning of product benefits, promotions, and updates
Mar 2020 - Dec 2020
Team & coworkers

Colleagues at FamilySearch

Other employees you can reach at familysearch.org. View company contacts for 1077 employees →

ST Stephanie Tanner Stephanie Tanner Colleague at Familysearch Wichita Falls, Texas, United States, United States View → TS Tricia Seguine Tricia Seguine Colleague at Familysearch Winter Garden, Florida, United States, United States View → ER Estela Rinaudo Estela Rinaudo Colleague at Familysearch Argentina, Argentina View → JF José Fco. Soto José Fco. Soto Colleague at Familysearch Puerto Rico, Puerto Rico View → DA Devin Ashby Devin Ashby Colleague at Familysearch Salt Lake City, Utah, United States, United States View → DH Dawne Hole Dawne Hole Colleague at Familysearch Centerville, Utah, United States, United States View → LW Linda Wilde Linda Wilde Colleague at Familysearch Centerville, Utah, United States, United States View → AS Adriana Shimono Adriana Shimono Colleague at Familysearch São Paulo, São Paulo, Brazil, Brazil View → AM Andy Milnes Andy Milnes Colleague at Familysearch Germany, Germany View → MG Martin Gomez Martin Gomez Colleague at Familysearch Salt Lake City Metropolitan Area, United States View →
3 education records

Gregory Rivera education

Certificate

Byu-Pathway Worldwide

• Teamwork & Collaboration • Goals & Time Management • Decision making • Learning strategies

FAQ

Frequently asked questions about Gregory Rivera

Quick answers generated from the profile data available on this page.

What company does Gregory Rivera work for?

Gregory Rivera works for FamilySearch.

What is Gregory Rivera's role at FamilySearch?

Gregory Rivera is listed as Assistant to the Regional Manager | Bachelor in Applied Business Management | Master's student in Data Science & Business Intelligence at FamilySearch.

Where is Gregory Rivera based?

Gregory Rivera is based in Guatemala, Guatemala, Guatemala while working with FamilySearch.

What companies has Gregory Rivera worked for?

Gregory Rivera has worked for Familysearch, Research And Business Development Center, and Telus International.

Who are Gregory Rivera's colleagues at FamilySearch?

Gregory Rivera's colleagues at FamilySearch include Stephanie Tanner, Tricia Seguine, Estela Rinaudo, José Fco. Soto, and Devin Ashby.

How can I contact Gregory Rivera?

You can use AeroLeads to view verified contact signals for Gregory Rivera at FamilySearch, including work email, phone, and LinkedIn data when available.

What schools did Gregory Rivera attend?

Gregory Rivera holds Master Of Data Science Applied To Business Intelligence from Universidad Europea Del Atlántico.

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