• Leveraged market research, brand storytelling, and campaign strategy expertise to equip franchise owners with winning local market dominance strategies.• Developed and delivered customized one-on-one and group coaching programs for 40+ franchise owners, addressing key business challenges, troubleshooting CRM system issues, strengthening operational effectiveness, and maximizing profitability.• Developed and implemented comprehensive SEO strategies for franchise websites, resulting in a 40% increase in organic traffic and a 20% improvement in lead generation.• Led repeatable process improvement initiatives for franchise network, resulting in enhanced workflows, increased productivity, and improved regulatory compliance.• Implemented strategies to build positive public relations efforts to increase awareness of the company’s mission statement among potential customers.

• Developed and implemented consistent, repeatable office processes to drive growth through acquisition, cross-selling, and retention with the use of new systems, technology, and company and industry data.• Used data analysis to coach agency entrepreneurs with full-cycle sales, brand strategy, omnichannel marketing, and new software adoption while mindfully advancing organizational growth and change management priorities.• Concurrently assisted 40 agency entrepreneurs with business plan proposals while sourcing and connecting them to company approved and compliant marketing, event, and lead provider vendors.

• Coached a fast-paced sales team, increasing new business revenue by 125% and cross-product sales by 80%.• Gathered and analyzed feedback, negotiated and managed contracts, and implemented data-driven solutions, exceeding business goals to increase customer retention by 15% and customer satisfaction ratings by 10%.• Analyzed data to reallocate marketing budget, reducing waste by 25%. • Planned and led transformation of 20-year-old franchise into a “green” State Farm franchise, eliminating organizational waste by 10%.

• Generated $3.5Million revenue within first 3 years of agency launch by creating and fostering customer relationships and utilizing a consultative selling approach.• Consistently maintained 90% customer retention by successfully negotiating new and renewal contracts.• Maintained 85% closed-won average on all networking and corporate leads while successfully leading team to reach all annual company sales promotions.• Created and launched annual "Good Neighbor" community cleanup event, increasing brand recognition within the community.

• Generated leads through successful networking, company events, and cold calling while supporting organizational sales and customer satisfaction improvement goals. • Led successful coordination efforts to increase Google Review ratings from 4.0 stars to 4.5 stars at four store locations. • Managed existing customer accounts, generated leads, and negotiated contracts to increase revenue and customer retention.

• Successfully planned 80+ productions and community events from start to finish through careful scope planning and management, budget management, team collaboration, vendor management, and stakeholder management with 97% of projects remaining within budget.• Innovated and implemented operational change across 15 programs by analyzing industry trends, modernizing operations, analyzing budgets, and recruiting and coaching 300+ volunteers and employees, facilitating 20% average growth across all programs. • Collaborated with program managers, project managers, and team to effectively manage scope and accomplish change management and growth goals.

• Managed front desk operations by quickly resolving student and guest issues, ensuring a welcoming and hospitable first impression, and answering guest and student inquiries regarding campus life, academic programs, employment opportunities, and maintenance ticket requests.• Followed-up after guest visits and collected and reported feedback concerning their visit.

• Recruited cross-country at trade shows, conferences, and other marketing events.• Conducted campus visits, information sessions, and interviews to recruit qualified candidates.• Coordinated recruitment efforts between admissions staff and other departments at the college.

• Motivated and inspired team unity, enthusiasm, and engagement in recreational activities and competitions.• Built relations, trust, and approachability with campers and sponsors by quickly building and diligently maintaining relationships.• Communicated with leadership and officials in reporting abuse, behavior, and solutions.• Counseled campers struggling with abuse, peer pressures, and various other issues.