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Senior Executive with 15+ years of experience in operations management and leading teams acrossmultiple disciplines, fostering cross-functional collaboration and continuous improvement. Strongbackground in strategic planning, financial management, and team development, championing thecustomer experience and driving organizational success.Regional Vice President of Operations | Business OperationsEmail: gregd1127@gmail.comAccomplished Operations Executive with a demonstrated track record of success in the management ofmultiple service lines for small and large businesses. Skilled in identifying opportunities and implementingpractical business strategies across multiple industries and business disciplines.Exceptional history of achievement and driving strategic vision, managing transportation, customerservice, aviation and airline services, facility management/maintenance, warehousing, security, andjanitorial services. A proven track record in leadership, overseeing day-to-day operations, and refiningprocesses for efficiency to achieve an organizations financial goals.CORE COMPETENCIES:• Operational Oversight• Financial Management• New Business Development• Organizational Excellence• Revenue Growth• Performance Benchmarking• Regulatory Management• Risk Mitigation• Service Delivery• Team Leadership & MentoringCAREER HIGHLIGHTS:– Orchestrated the direction and leadership of a large geographical region with 24 locations in 12 states,2000+ employees, and over 80 individual client contracts over multiple business disciplines.– Oversaw a yearly budget of more than $150 Million, 12% VGP and 5% EP.– Developed programs that resulted in a 30% improvement in employee retention.Please contact me at 316-371-7291 with any executive operational leadership opportunities.
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Regional Vice President Of OperationsAbm Industries Apr 2014 - Nov 2023ABM is a $6B Facilities Management Firm, Including Janitorial, Engineering, Technical Solutions, Integrated Facilities Management Services and Aviation.Responsible for the direction and leadership of a large geographical region with 24 locations in 12 states, 2000+ employees and over 80 individual client contracts. Oversaw a wide scope of services; Transportation, Customer Service, Aviation and Airline Services, Facility Management/Maintenance, Warehousing, Security and Janitorial Services.• Oversaw yearly budget of more than $150 Million, 12% VGP and 5% EP.• Responsible for modeling pricing buildup for new business contract bids and presenting pricing and operational plan to prospective new clients.• Achieved Multiple contract start-ups, an average start up value $4 million annually. -
Senior Vice PresidentAirserv Corporation Nov 2014 - Sep 2016Washington Dc-Baltimore AreaAirServ a $1B revenue Aviation Services company providing Janitorial, Engineering, Airline full operations services, Parking management and Facility Management. The company was acquired by ABM in 2015 and operated as a wholly owned subsidiary until 2016.Directly Responsible for the direction and leadership of a large geographical region. Drove Performance, Sales, Client Relationships and Community outreach. • Developed sales plan for growth of multistate region using client relationships to increase Tag Sales generating $1.2 million in additional annual operating profit.• Maintained target of 10% top line growth.• Worked closely with clients to identify opportunities to improve business processes to increase productivity, then developed training and Standard Operational Procedures for implementation and track and report performance.
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Director Hub OperationsRegional Elite Jul 2010 - Apr 2014Detroit, MiRegional Elite was a wholly owned Subsidiary of Delta Airlines responsible for full-service airline ground handling services.Led the operation of the largest Regional Airline Hub in the World. Overseeing day-to-day operations of 425+ daily regional airline flights with 1,200 employees.• Developed safety and training programs to improve employee injury statistics, operational safety, and quality.• Collaborated with senior management to develop and execute long-term corporate goals and objectives.• Worked closely with multiple Federal & State regulatory agencies that include FAA, TSA, OSHA. -
Vice President Of Customer ServiceGreat Lakes Aviation Sep 2008 - Jun 2010Cheyenne, Wyoming, United StatesGreat Lakes Aviation was $120m annual revenue large regional airline focused on small community air service. Service provided through multiple hubs and in conjunction with the DOT Essential Air Service Program.Responsible for all airport operations, customer service and regulatory compliance. Managed community and government relationships.• Developed Leadership training programs for operational and financial performance.• Worked closely with local and state authorities in 20 cities to improve operations and ridership.• Cultivated strong relationships with multiple Federal, State and Local Regulatory Agencies to foster collaboration and maximize resources. FAA, TSA, OSHA, DOT, and others.
Frequently Asked Questions about Greg Stephens
What is Greg Stephens's role at the current company?
Greg Stephens's current role is SVP | RVP | Strategic Vision | Operations Management | Team Leadership | Process Optimization |Performance Metrics | Customer Experience |.
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Greg Stephens's email address is gr****@****ail.com
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Greg Stephens
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Greg Stephens
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