Greg Wallace Email & Phone Number

Durham, North Carolina, US

Durham, North Carolina, US

• North America Product owner for Laboratory\Manufacturing support for 5 campus. Scrum backlog owner responsible for linking and prioritizing stakeholder vision with IT development\support teams for the purpose of.
• Technical application architect/owner for three global PD/GMP based applications across nine campuses and two continents. (Cytiva Unicorn, AGU Sm@rtline Cockpit, IDBS E-Workbook)
• Operational excellence in IT operations from technical know-how, documentation, process development, automation, and employee mentorship/development.
• Extensive experience in business analytics/development/cross functional teams to provide value added solutions and remediations.
• Fully qualified with extensive experience in IQ/OQ/PQ authorship, CR, and CAPA based deployments and remediations for GMP/validated environments.
• Technical services professional with an emphasis on ITIL, and Agile methodologies.

Pomona, CA, US

• Business analyst for project consisting of identifying and remediation of approximately 30 separate GMP laboratory system from >Win7 to Win10 based GMP validated environment.
• Extensive experience in vendor management, business engagement, project process planning/design/implementation, IQ/OQ/PQ authorship orchestration and validation, technical scripting/execution with a value-added approach.
• IT Systems BA/technical lead on various mission critical efforts involving bare-metal environment restoration, and remediation. Full validation cycle.

Switzerland 🇨🇭, CH

• Technical support manager and application owner for a team of eight level III technicians supporting approximately thirty COTS and custom applications across multiple campuses. This work included documentation.
• Trained in IQ/OQ/PQ, validated CR, and CAPA process.
• Windows/Linux Server administration, Citrix configuration, and support as well as VMware and vSphere server administration. 4th level and vendor escalations.
• Established a streamlined/automated downtime process between IT and business functions across the western seaboard ensuring customer collaboration and high application availability.
• Cross-functional analytics between departmental stakeholders for efficient project management, application deployments, remediations, and processes enhancements.
• Process and technical automation for efficient application, server, and desktop enhancements as well as virus rectification used throughout various sites and facilities.

South San Francisco, California, US

• 3rd level desktop projects, deployments, and remediations for campus of over 500 customers.
• Technical Lead responsibilities such as SLA metrics, forecasting, documentation, and process improvement.
• Performed a variety of SQL, DOS, and UNIX scripting within validated/non-validated environments.
• 2nd level mentoring, technical training, authoring, development, and recruiting.

South San Francisco, California, US

Desktop support lead for various business groups. Implemented process and documentation on a multitude of projects.

South San Francisco, California, US

1st through 3rd level support for sales and executive sales force. Remote administration/support and IT operations for 13 sales/government affairs offices across the US.

New York City, US

Desktop support technician in a mixed platform environment. NT4 Domain/Retrospect administration.

New York City, US

IT call center specialist. Team lead, process management, & metrics analysis responsibilities.