Greg Taylor Email & Phone Number

Worcester, Massachusetts, United States

HANOVER INSURANCE, Worcester, MABusiness Systems Analyst, 6/2019–presentWorked in Agile environment writing story cards and business requirements for upgrade from Guidewire Billing Center version 3 to version 10.Collaborated with business and technical teams to identify changes required to ensure GL balancing process was not negatively impacted by.

• Lead Business Analyst / SME for the NEWS (transaction workflow) and OmniAccess (invoicing) web-based products.
• Served as lead BSA in development of OmniAccess, a workflow processing system facilitating the automated creation of thousands of sub TA invoices each month. Collaborated with the business stakeholders and sub.
• Primary client contact for daily queries and enhancement requests.
• Translate client requests into comprehensive scope documents, business requirements, detailed functional requirements and system test plans. Participate in all phases of SDLC through successful implementation to ensure.
• Collaborate with business to identify priorities and advise partners on options that maximize returned value relative to relevant constraints and technical limitations.
• Performed product demonstrations to both internal and external audiences showcasing benefits of our web-based products.

• Wrote and executed detailed user acceptance test plans. Coordinated with business representatives on end-user acceptance testing and resolution of any identified issues.
• Collaborated with application development teams to provide efficient and effective software solutions, leveraging existing functionality where feasible to shorten project timeline.
• Provided feedback on technical specifications to ensure achievement of desired product functionality for business stakeholders.
• Responsible for adherence to internal BNY Mellon SDLC guidelines and practices through all project phases.
• Successfully worked both independently and as part of a team while managing shifting priorities and tight deadlines.

• Served as escalation point for any issues relating to these specific clients. Worked with multiple areas of the business to ensure timely resolution of issues.
• Represented clients in prioritization of their needs regarding upcoming systems and industry developments.

• Represented Fund Accounting team as liaison with systems development groups on projects such as Y2K readiness and implementation of Euro.
• Served as SME of Fidelity conversion business to BNYMellon. Performed data mapping, wrote business requirements and detailed functional requirements. Executed both systems and client testing on 10+ new data.
• Performed systems demos for prospective clients.
• Wrote SQL queries and Excel macros to automate manual processes, reducing risk and increasing accuracy.

• Performed daily reconciliations of mutual fund activity resolving any breaks.
• Communicated with client and management regarding any open issues.