Greg Taylor Email & Phone Number

Worcester, Massachusetts, United States

HANOVER INSURANCE, Worcester, MABusiness Systems Analyst, 6/2019–presentWorked in Agile environment writing story cards and business requirements for upgrade from Guidewire Billing Center version 3 to version 10.Collaborated with business and technical teams to identify changes required to ensure GL balancing process was not negatively impacted by upgrade.Identified required processing updates for existing PeopleSoft Account Payable system to seamlessly integrate with Billing Center 10. Supported Business testing and defect tracking using both Jira and Sharepoint. Coordinated with technical resources on delivery of solutions to resolve issues identified in testing.Researched exception items uncovered in Data Base Consistency Checks. Coordinated with business and programming teams to resolve these issues.

• Lead Business Analyst / SME for the NEWS (transaction workflow) and OmniAccess (invoicing) web-based products.• Served as lead BSA in development of OmniAccess, a workflow processing system facilitating the automated creation of thousands of sub TA invoices each month. Collaborated with the business stakeholders and sub accounting systems team in setting up batch delivery of underlying data. Performed data mapping, analysis of current workflow and acted as liaison between business contacts and application development team in development of system to meet all business needs. Developed and executed systems test plan and facilitated successful implementation of new functionality.• Primary client contact for daily queries and enhancement requests. • Translate client requests into comprehensive scope documents, business requirements, detailed functional requirements and system test plans. Participate in all phases of SDLC through successful implementation to ensure client satisfaction.• Collaborate with business to identify priorities and advise partners on options that maximize returned value relative to relevant constraints and technical limitations.• Performed product demonstrations to both internal and external audiences showcasing benefits of our web-based products.

• Wrote and executed detailed user acceptance test plans. Coordinated with business representatives on end-user acceptance testing and resolution of any identified issues.• Collaborated with application development teams to provide efficient and effective software solutions, leveraging existing functionality where feasible to shorten project timeline.• Provided feedback on technical specifications to ensure achievement of desired product functionality for business stakeholders.• Responsible for adherence to internal BNY Mellon SDLC guidelines and practices through all project phases.• Successfully worked both independently and as part of a team while managing shifting priorities and tight deadlines.

• Served as escalation point for any issues relating to these specific clients. Worked with multiple areas of the business to ensure timely resolution of issues. • Represented clients in prioritization of their needs regarding upcoming systems and industry developments.

• Represented Fund Accounting team as liaison with systems development groups on projects such as Y2K readiness and implementation of Euro. • Served as SME of Fidelity conversion business to BNYMellon. Performed data mapping, wrote business requirements and detailed functional requirements. Executed both systems and client testing on 10+ new data transmissions.• Performed systems demos for prospective clients.• Wrote SQL queries and Excel macros to automate manual processes, reducing risk and increasing accuracy.

• Performed daily reconciliations of mutual fund activity resolving any breaks.• Communicated with client and management regarding any open issues.