Greg Wilkins Email & Phone Number

Redmond, Washington, United States

Multi-disciplinary leader building a data driven culture within Microsoft's Datacenters. -Leveraging Telemetry from the entire cloud stack (Customer, Services, Networking, Hardware, and Facilities) to provide automation and real time/near real time information to leaders and incident/crisis responders.-Delivering tools and technologies to manage and maintain the mechanical and electrical infrastructure of our Microsoft data centers.-Building complex knowledge graphs that leverage rich data sets from all over Microsoft (Customer, Services, Networking, Hardware, and Facilities) and brings them into more user interactable forms.-Complex incident/problem forensic investigations, leveraging the ability to engage at any level of the cloud stack to identify root cause for issues that impact Customer availability.

Redmond, Wa

I lead the largest single product team cross disciple Service and Operations organization at Microsoft (100 FTEs, 300 vendors, >100K machines, $300M combined vendor/hardware spend). We’re committed to stabilizing the combined engineering system for Windows; accountable for build and test across Windows, Windows Phone, Xbox, and Xbox Applications. I tripled the scope of our team while reducing headcount 50%; reduced build times from three days to under 24 hours; system failures from daily down to one per 120 days; consolidated vendors to save $80M over three years; reduced lab space 100,000 square feet and retired 100,000 machinesSuccessfully replicated and documented the build system by reverse-engineering it piece-by-piece, enabling greater security, disaster recovery, and modernizationWe pioneered usage of Cloud resources within Engineering system; replicated numerous systems and migrated customers with assistance of the Azure team

Redmond, Wa

I led a team of 30 FTEs and 60 vendors to drive continuous improvements to Win Phone build reliability and performance. My strategic objective was to move the organization from manual operations towards implementation of cross-resource shared services—through automation and efficiency-escalation initiatives. Reduced hardware and engineering costs significantly via automation of hardware and server operationsSignificantly improved testing of cellular devices; ultimately delivered consistent and full stack testing, and broad-ranging cellular layout build and wireless improvements.

Redmond, Wa

I led a team of 40 FTEs and 150 vendors; $50M budget, while serving as a key driver and influencer in cross-campus lab design and governance.Created and stood-up company’s first Windows Lab Services Team, servicing multiple labs, and delivering centralized tools and practices enabling disparate groups to support hardware facilities.Worked from PSE/power grid-level to the in-room mechanical and communications design-level—partnering with Real Estate & Facilities (RE&F) to establish standard design parameters and Best Practices across all campus labs.

Redmond, Wa

I worked directly with Development on Video and Audio drives within Windows NT; later Windows 95SE and Windows Millennium. Introduced automation to enable more rapid testing.

Education record

Education record