Designed and delivered leadership and personal development workshops for diverse organisations.Provided coaching for leaders and managers to enhance their leadership capabilities.Tailored workshop content to meet specific client needs, focusing on leadership development and interpersonal skills.

Implemented a global leadership development strategy impacting 16,000 employees across 94 offices, supporting growth by developing leaders for complex roles and smooth transitions.Designed and delivered flagship global leadership programs, enhancing senior leaders’ capabilities.Developed a comprehensive curriculum for Advisory Skills and Commercial & Operational Excellence learning portfolios, standardising solutions across five regions.Enhanced senior leaders’ skills in leadership, self-awareness, vision communication, adaptability, team development, and accountability through coaching.

Led the learning and development function for the Australasian region, covering 1,700 staff across seven offices.Established a regional learning and development function, improving efficiency and aligning training with business priorities.Achieved a 21% reduction in learning and development costs while maintaining program quality.Integrated global initiatives into the regional strategy, including a ‘corporate university’ model and a Learning Management System upgrade.Developed and facilitated key initiatives including a globally adopted project manager training framework, a Manager’s Toolkit series, and a regional project planning program.Delivered comprehensive learning consulting services across various disciplines, ensuring high-quality, consistent solutions.

Enhanced the Customer Operations induction, boosting participants’ confidence and understanding, while also creating an induction program for the Enterprise Customer Support team to ensure newly promoted staff were adequately upskilled.Introduced advanced workshops in customer service skills, personal effectiveness, time management, and Microsoft Office software.Developed a proposal for an internal leadership development program to enhance the leadership pipeline.Initiated one-on-one coaching, a departmental newsletter, and an internal knowledge base to enhance call centre staff effectiveness.Improved the effectiveness of learning and development consultants by assisting with program design, learning activities, and training delivery skills.

Conducted training needs analysis, designed learning paths, and managed change programs for over 650 participants during the company’s sales channel restructuring.Designed and conducted training, coaching, and development programs, enhancing productivity, procedural compliance, product knowledge, customer responsiveness, and negotiation skills.Managed the delivery of training programs by external consultants in Performance Management, Account Management, and High Performing Teams, ensuring relevance and follow-up activities. This improved confidence, competence in performance management, general people management skills, and holistic customer service.Contributed to national leadership seminars by creating content and managing post-implementation follow-up.Designed, developed, and facilitated training sessions for managers and staff in workplace coaching, change management, problem-solving, career development, and customer service. These initiatives prepared staff for changes, identified performance issues, signposted career paths, improved customer feedback, and increased productivity and satisfaction.

Designed and delivered soft skills and computer software training for organisations including George Weston Foods, Sensis, Integral Energy, and Commonwealth Bank.Developed user documentation for the Qantas website, documentation of business procedures, and Microsoft Office training manuals.Designed and delivered one-on-one laptop and general IT systems training for the Commonwealth Bank’s Board of Directors.Conceived, developed, and marketed a series of books providing tips and shortcuts to improve the efficiency and productivity of Word and Excel users.Provided training and on-site support for major software rollouts at Integral Energy, Commonwealth Bank, and Detroit Diesel Alison Australia offices throughout Australia.Designed training materials, facilitated workshops, and provided post-implementation support for Integral Energy’s Customer Service System.

Supervised 15 full-time and 30 contract trainers, a senior trainer, training coordinator, receptionist, and other administrative staff.Conducted performance appraisals, objective planning, salary reviews, succession planning, leave scheduling, and monitored and approved expenses for the staff.Recruited full-time and contract trainers, including conducting interviews and reference checks. Provided initial staff training and induction.Coached staff on new software and improving their training skills and strategies.Scheduled courses, trainers, and other resources.Initiated new forms of training, such as Microsoft Sales Partner training and evening training.Designed and conducted Accelerated Learning Workshops for full-time training staff.Assisted in the preparation of operational forecasts and budgets.