Responsibilities• The technical lead for all cloud services in the Oracle Cloud Service Centre running Oracle Service Cloud, Fusion, Taleo, TOA, Responsys and Eloqua.• Guide the EMEA team of 6 managers and 55 Service Reliability Engineers for technical strategy and the most significant live service events.• Technically understand the full stack of services in the Oracle Cloud Service Centre from Network to Application.• Evangelise "Site Up" Culture across all teams in the Oracle Cloud Service Centre and commit to a devops cultural change.• Empowered to make the call on the most significant live events and lead global operations teams to drive major incident response.• Develop automations for detection, triage, remediation of service impact together with telemetry and monitoring.• Use Agile and Kanban to do backlog and capacity planning for development work while maintaining capability to respond to interrupt driven work (incidents) • Regularly direct daily stand up call for all Oracle Cloud engineering and service teams including SVP and VP to drive improvements through the service centre and partner teams to drive down incident count, reduce event severity and minimise TTx.• Work upstream with Service Operations and Development to clearly understand change plans, risks and rollback to reduce the impact of change.• Conduct sprint demos and training for Oracle Cloud Service Centre staff globally.

Key Roles:• Run a global team of talented Cloud operation engineers to deliver BAU for PaaS• PaaS Ops work with development for cloud service onboarding and LCM• Engage different cloud teams: storage, compute, IDM etc. for incident management (IM)• Perform incident commander role during IM• Work with problem management to identify corrective actions• Author and deliver exception notifications for customers in conjunction with legal• Connect with customer success managers to ensure customer satisfaction.Key Competencies (•) and Examples (a-d):• Communication Skills/Interpersonal Communication - a. Prepared and delivered a technical hands on bootcamp for a wide range of new Oracle cloud recruits (agent > VP) in Bangalore (2015), Reading (2017) and California (2016) b. Acted as negotiator between two VPs to enable a non-standard change request to JCS cloud fleet on a Sunday for a key EMEA customer outage balancing the need for fleet stability versus sales pressures. c. Run critical IDM outage bridge outages with > 100 customer blast radius. d. Remodelled management by data metric collection to enable automation and ticket avoidance.• Problem-Solving Skills a. The PaaS GNC SLAs (Service Level Agreement) are calculated from EM data. Given the different architectures of PaaS services carefully identified blackout criteria for correct calculation of SLAs. b. Ran three different networks for DC operations: created a virtual machine to allow separate networks to be run simultaneously. • Organizational Skills/Planning and Organisation a. Pioneered the use of pager duty for the 43 service owner teams we engaged for PaaS. b. Performed key role in preparation for PaaS ISO27001.• Management Skills/ Leadership a. Built PaaS staffing from scratch via > 100 candidate interviews. b. Streamlined Kanban based development model for PaaS initiatives. c. Worked with global HR to understand local HR and mobility policies.

Worked in a unique and ground-breaking role setting up the PaaS offerings at Oracle; igniting a startup atmosphere and a passion for cloud inside Oracle. Responsible for the delivery of Cloud Services in support of PaaS portfolio and service owner responsibilities: Key skills: • Platform As A Service (PaaS) • Diverse architectural experience with heterogeneous cloud architectures • Oracle Linux 7 administration and scripting for operations management • Extensive use of Enterprise Manager 13c • Weblogic 12c administration and troubleshooting • Oracle Database and DBA experience • Python scripting for job automation and efficiencies • Virtualization using OVMM, Xen and Baremetal Cloud • Use of OHS based load balancing and LBaaS (Load balancer as a service) • Writing SQL to retrieve data and perform analytics • Capacity Planning for Customer provisioning. • MCollective based orchestration and patching of cloud infrastructure • APEX based service management and support • Chef SOP (standard operating procedure) execution • Use a scaled out Nimbula architecture. • ITIL Foundations Certified.

Worked as key member of the advanced technologies team in Oracle Ebusiness suite. Cover Ebusiness suite architecture and performance. Demonstrating a massive portfolio of skills covering breadth and depth, all in a highly pressurized, results orientated, customer focussed business. Seen as a go-to-guy for hot escalations and difficult issues. A pacesetter.

Lead for key mobile architecture services at Siebel: • Technical Lead for Siebel Wireless, Siebel Remote and Siebel Handheld within Siebel EMEA expert services • Onsite troubleshooting and p1 problem solving • Ability to turn around dissatisfied customers or those experiencing revenue loss via technical intervention and communication • Working up to CIO level on incident management and customer dissatisfaction resolution.

Key responsibility was the lead role in the deployment team for Siebel Systems in EMEA, involving:• Instructing customers and technical account managers about Siebel Remote• Execution and administration of server-side integration• Technical lead for Siebel Handheld and Siebel Wireless for the EMEA region, focused on configuration and architecture• Project organisation and execution

Designed and populated MS Access 97 database for the food contaminants division. Undertook statistical analysis.