Jonathan Atkinson Email & Phone Number

Deerfield, Il

• Daily roles included test case writing and execution (black box and white box), defect logging and defect fix testing, delivering progress reports in daily standup sessions, deploying to and configuring QA test environments, providing testing estimates for each release, and UAT testing• Project lead on multiple releases which consisted of managing team, providing daily status updates, working with team to resolve test blockers, and setting up test runs and plans• Familiar with SQL Server including SMTP, +Com, and IIS configuration• Iterative and Agile methodology• Tool usage includes TestRail, JIRA, Visual Studio, Jenkins, SVN, DiffMerge

Greater Chicago Area

Four years of QA experience in the SDLC, including requirements gathering, risk analysis, project planning, scheduling, testing, bug tracking, validation and reporting. Excellent use of manual testing with some automated experience. Front-end testing on a J2EE web based application and some back-end testing using SQL. Performed additional testing on mobile platforms using real-world devices, emulators, and web based testing platforms. Clients include: Caremark, DirecTV, Yahoo, and ADP• Lead tester on both social LMS and mobile content platforms.• Analyzed functional specification documents, worked with product managers, and developers to provide project estimates and detailed functional test scripts.• Quick to pick up new tools and skills, such as WAPT to deliver performance and load testing data during normal product release cycle. Also tasked with learning mobile testing tools to provide testing on mobile platform.• Met all time-sensitive testing milestones when two products became integrated. Efficient testing, planning, and ability to quickly adapt lead to an on-time quality release.• Tested software in multiple languages, including languages using double-byte characters• Detail oriented bug logging and reporting. Great relationship with developers with ability to grasp programming concepts and code. • Tested, verified, and released all customer related patches within 24 hours.

Greater Chicago Area

First line contact for client support needs for a social collaboration product. Logged, monitored, and worked with support and developers to see client issues resolved through completion. Provided weekly, monthly, and quarterly reports on site which included metrics, analysis and next steps. Maintained volunteer support program. Provided client training for social collaboration product. Clients included: Caremark, AARP, Peace Corps, Motorola, TiVo.• Collaborated with QA to make enterprise product 508 compliant, by creating test cases based on 508 documents, testing product, and submitting bug reports, to meet on schedule release date.• Took initiative with unhappy client and created a series of detailed reports with analysis, metrics, and next steps for their support community and was able to turn client disposition around along with creating new initiatives improving the community. • Created mock product site, and training scripts, for trainers and sales to demo product to clients.

Greater Chicago Area

Managed team of 30 employees and four contractors who provided both live chat support and site administration for The Microsoft Network and Microsoft Gaming Zone.• Managed transition of 30-person in-house team to 30-person off-shore team to maintain seamless 24hr coverage.• Managed support team with specific SOW goals for number of interactions, average time of interactions, and up time for automated bad language filter without missing goals.