Gretchen Johnson Email & Phone Number

Milwaukee, Wisconsin

• Increased sales by 13% with a traffic drop of 7%.• Stabilized staffing, by recruiting quality candidates and providing a supportive work environment.• Leveraged customers by leading the team to providing amazing service increasing conversion by 17%.• Utilized store key performance indicators to effectively monitor store sales to coach employees to their highest performance.• Effectively monitored store metrics to manage controllable contribution and stay in budget. • Scheduled team to their strengths, managing sales floor coverage as well as visual resets, online orders and other tasks. • Successfully managed two locations during the closure of the Bayshore location.

Milwaukee, Wisconsin

-Communicate resolutions for inquiry and appeal cases to external customers. -Make customers feel secure, confident and respected. -Develop written correspondence that is clear, concise, and tactful at all times. -Make and receive phone calls when appropriate. -Work independently to resolve cases using guidelines and personal judgement. -Throughly research cases to provide customers with an accurate response.-Follow all state specific regulations and specific insurance plan stipulations. -Maintain more than 50 cases at a time, while prioritizing and maintaining daily tasks. -Maintain strict discretion at all times, adhering to all HIPPA and customer privacy guidelines.

West Milwaukee, Wi

-Manage check lanes, complete opening and closing of all registers. -Process returns, respond to guest inquiries and resolve complaints. -Manage guest service desk and all cashiers. -Process deposits and paperwork for auditors daily. -Operate register for cash, credit and debit transactions. -Provide excellent customer service. -Manage a team of approximately 30 cashiers. -Coach and evaluate team member performance. -Write team members annual reviews. -Assist in new employee interviewing and training.

West Milwaukee,Wi

-Set and maintain merchandise displays. -Set visual adjacencies. -Provide excellent customer service. -Operate register for cash, credit and debit transactions. -Assist in new employee interviewing. -Trained new employees as well as new in position team leads. -Manage a team of 8-15 during team lead on duty shifts. -Coach and evaluate team member performance. -Lead fast, fun and friendly sales floor team. -Manage execution of all Softlines displays and designer brands. -write team member annual reviews.

Milwaukee, Wi

• Set and maintain merchandise displays• Stock new products in area displays• Set visual adjacencies• Provide excellent customer service• Operate register for cash, credit and debit transactions

Shorewood, Wi

• Provide excellent customer service• Sell glasses and contact lenses• Explain lens and frames options to customers• Enter accurate prescription and frame orders • Operate register for cash, credit and debit transactions• Perform eye measurements for pupillar distance and ocular height• Perform pre-exam tests for visual acuity, colorblindness, auto-refraction and glaucoma• Obtain patient insurance authorizations

Operated cash drawerProvided excellent customer serviceParticipated in merchandising and window dressingSet up store displays

Johnson Creek, Wi

• Performed store secure opening and closing procedures• Managed store sales records, handled cash and processed bank deposits• Supervised sales associates and acted as manager as needed• Assisted with new employee hiring, orientation and training• Created employee work schedules• Provided exceptional customer service and Bra Fit services• Responded to customer inquiries and resolved complaints• Ensured store security and performed risk prevention efforts• Operated register for cash, credit and debit transactions

• Provided exceptional customer service and Bra Fit services• Responded to customer inquiries • Operated register for cash, credit and debit transactions

Maintained, updated, copied and purged medical recordsManaged office mail including, gathering, sorting and distributionEntered patient data into medical record systemMaintained and updated office databaseAnswered multi-line telephone and directed patient inquiriesProvided backup support to Administrative AssistantsPrepared and assembled surgical packetsTyped patient correspondence