-Onboard new customers, analyzing their goals and create best practices-Frequent outreach to ensure continued customer satisfaction and avoid churn-Gather customer feedback to share internally to improve product-Development of long term, meaningful connections to ensure renewal

-Contributed growth in frame sales 5% YoY-Frame inventory management and purchasing, negotiating of all frame lines-Go-to person to diffuse situations with dissatisfied customers with empathy and professionalism-Responsible for training new hires-Creating a meaningful connection with customers to retain loyalty year after year

-Assisted team of doctors in patient handoff and sales-Directed fellow opticians in daily tasks-Responsible for reconciliation of lab invoices and credits

Focused on customer success and inside sales report for regional technology reseller (Microsoft Silver Certified Partner, Citrix Silver Authorized Reseller, Cisco Premier Partner and Ingram Micro Trust X Alliance). dpe is manufacturer authorized and sales and warranty certified on most major hardware products, including HP Inc., HPE, Dell/EMC, Lenovo and many more.dpe currently provides on-going network and hardware support services to over 300 Client Partners.-Retained and grew established customers with focus on uncovering needs, quick action and excellent follow up. -Processed and expedited orders by following up with software vendors and manufacturers, always keep the sales team involved -Provided quotes and detailed financial proposals well in advance of expectations. Stategized with sales managers and VPs

200 person Pacific Northwest technology reseller- Responsible for supporting 5 outside sales reps and their customer base for new sales and renewals- Work with major 3rd party distributors such as Ingram Micro, Tech Data and Synnex to obtain special pricing programs, resulting in cost savings to end users and greater margin for Boise Technology-Research product availability and pricing for over 30 major end users in a variety of industries including Healthcare, Banking, Beverage Distributors, Telecommunications and Internet Sales Companies