Managed 20-55 B2B local and national accounts for a business fulfillment company. Account Manager for half of the company’s “Top Ten” clients. Types of clients that I managed included utilities, tax clients, collection agencies, banking companies, fleet card companies, insurance companies, municipalities, car dealerships, credit unions, medical billing, and several global clients. Resolved problems for existing clients and provided project management oversight for the development of new applications. Developed a customized project sheet/change order document for a client with weekly multiple change requests. Standardized, organized, and prioritized the client’s requests by introducing this new tool. Improved on-time deliveries, generated fewer emails, and received positive feedback from client.Actively managed clients through new client development meetings, weekly status meetings, and problem reporting calls.Designed and implemented a more user-friendly and less intimidating updated checklist for onboarding new clients. Reduced project risk and enhanced client communication through utilizing this frequently-referenced document.Customized project tracking documents to make meetings more efficient. Directed various meetings ranging from new client development meetings, client updates, and weekly status check-ins, to problem reporting calls. Served on several internal audit teams; reviewed documents and interviewed employees to assure that the company was maintaining Total Quality Management standards. Identified areas for improvement. Produced a report of findings at the end of each audit.

Consulted and provided communications expertise for event planning and program design.Public relations for corporations and non-profits.

Managed a top performing, single person, digital color department.In five years, handled a department volume increase from $20,000/month to $50,000/month average.Contributed to over one-third of the Atlanta office’s annual revenue.Account representative for the office’s top local and national clients .Managed client ordering portals and provided customer service nationwide.Managed multiple web-to-print customer sites, including fulfillment of online orders, providing customer service nationwide and keeping sites current.Developed, organized and maintained onsite and online inventories of 30-100 collateral pieces for multiple customers.