Senior Manager, Just
CurrentMarket Adoption: Collaborate with VP of Impact to develop and execute growth strategies for the Just program. Lead presentations at industry events and conferences, generate leads, and increase market adoption. Develop content for ILFI media and external channels to build awareness. Engage organizations, explain program requirements, and meet quarterly and annual revenue targets. Co-lead the Organizational Equity Technical Advisory Group (TAG) to refine the Just standard and lead go-to-market strategies.Customer Success: Oversee the complete customer journey, ensuring an excellent experience. Manage client relationships, address feedback, and resolve concerns. Track success stories and support organizations in celebrating achievements.Program Administration: Support day-to-day customer support operations, submission reviews, and label drafting. Prepare performance reports and maintain accurate records in CRM. Impact Measurement: Collect and analyze data to measure Just's impact on organizations and industries. Develop and implement strategies to highlight program success and drive continuous improvement.Team Leadership: Lead and coach the Just team, providing day-to-day management, goal setting, budget oversight, and cross-team coordination. Onboard and train new team members, adapting to organizational needs.