Coordinate and implement digital transformation to ensure Eli’s Collision Repair provides a stellar customer experience at every level, from initial contact through vehicle delivery and beyond. This requires the coordination of both internal and external resources, as well as the development of standard operating procedures and the implementation of processes, systems, and technology (hardware and software) to support them.

WBTW is your one-stop-shop for COVID-19 solutions. We’ve done the homework for you, to create custom-tailored solutions that fit your individual needs... offering products, services and technology that consider Federal mandates & guidelines, liability issues, ingress/entry testing, employee COVID-19 testing, outbreak containment and more.

Working with clients to develop internal business processes, marketing and sales plans and related collateral, registration systems, and inventory tracking systems.• Assisted manufacturing startup develop internal business processes, video presentations, marketing collateral, and prepare for initial public exposure at industry trade show.• Worked with Bankruptcy Trustee to liquidate assets under court supervision.

Managed client satisfaction and the success of all IT projects whilst leading a diverse, internal technical team to manage project quality, service delivery, fulfillment risk and client satisfaction.• Analyzed client operations and identified areas for improvement ranging from managing technical support to refactoring software.

Direct, control, administer, and regulate overall software development projects within overall Passenger Services System (PSS). Primary contact for Client, Vendor, Account Manager for United Airlines and other commercial airline projects. Responsible for project completion within program on time and within budget. Supervised all Electronic Miscellaneous Document (EMD) projects within division, focused on-time and on-budget client implementation.

Direct, control, administer, and regulate overall software development projects within SHARES (Shared Host Airline Reservations System). Primary contact for Client, Vendor, Account Manager for United Airlines and other commercial airline projects. Responsible for project completion within United Airlines and Copa Airlines program on time and within budget. Coordinated all Payment Card Industry (PCI) software development efforts within division to bring Passenger Services System into compliance with IT and financial industry standards. Supervised all Electronic Miscellaneous Document (EMD) projects within division, focused on-time and on-budget client implementation.

Responsible for identifying and executing strategies that will accelerate the growth of HP's Technology Services Consulting BU, which is today a $2 billion dollar business. Specific activities include:- Strategy Identification, Planning and Execution- Mergers and Acquisitions- Market/Business Intelligence- Strategic Alliances/Partnerships- Special Projects

Direct, control, administer, and regulate overall software development projects within SHARES (Shared Host Airline Reservations System)/Applications Services Field Operations using diverse groups including off-shore resources in a CMMI Level 3 environment. HP Enterprise Services was formerly EDS.

Responsible for business development, marketing and strategic planning. Designed all marketing materials including web site, corporate brochures and trade show display.

Provide business development, marketing and strategic planning services to small businesses and start-ups.Noteworthy Accomplishment:• Advised start-up airport internet service firm on airline partnership strategies, airport deployment strategies, market research, and strategic consulting.

Restructured international division of leading, publicly-traded Internet unified messaging and faxing provider. Noteworthy Accomplishments:• Restructured international division of leading, publicly-traded Internet unified messaging and faxing provider.• Managed and reviewed reseller partnerships in Europe and Asia/Pacific to determine viability.• Designed business model for establishing corporate sales offices overseas to replace resellers.• Supervised and negotiated implementation of new program for Europe by contracting outside sales personnel - this resulted in an immediate turn-around in sales growth exceeding targets by Month 2.

Liaison between the Executive Secretariat and Department Bureaus, other agencies and the White House. Supervised up to 100 people.Noteworthy Accomplishments:• Wrote and edited policy papers and briefing materials for the Secretary of State and the White House for meetings at the United Nations General Assembly, the 50th Anniversary NATO Summit, the Asia-Pacific Economic Cooperation Ministerial and other events.• Reduced learning curve for new Special Assistants and improved efficiency of the Executive Secretariat of the Department of State by writing training manual for new Special Assistants.• Supervised preparation of material for the Secretary’s testimony before Congress.• Negotiated with foreign government officials and coordinated activities of the various advance teams (security, communications, and logistics).• As an advance officer, supervised up to 30 people.• Developed Secretary’s daily schedule before and during international missions, including press events.

Conducted economic and political relations between U.S. government and Chilean government. Supervised from 6 to 10 people.Accomplishments:• Prepared annual reports for Congress on human rights, economic policy and trade barriers in Chile.• Negotiated scientific and technological cooperation agreements between the U.S. and Chile.• Managed disbursement of $200K in counternarcotics assistance funds and designed agreement for anti-narcotics cooperation between the U.S. and Chile.• Led six-person visa unit processing over 80,000 visas per year. • Implemented plan to promote visa-free travel between Chile and the U.S.• Directed anti-fraud program to minimize illegal immigration to the U.S.

Delivered visa and American citizen services in El Salvador. Supported U.S. business trade and investment in El Salvador. Supervised from 2 to 10 people.Accomplishments:• In cooperation with the Motion Picture Export Association of America, eliminated the sale and rental of pirated video media by negotiating agreement with local retailers.• Served as a U.S. observer in first national election with former rebels as a political party.

U.S. Air Force - 74 Tactical Control Squadron* Provided radar control to ensure the operational readiness of fighter aircrews.