Mark Grossman Email & Phone Number

Did you also take apart your toys as a child to see how they worked? It's pretty much what I do now as an adult - taking apart software to understand how it works - flaws and all! I have 10+ years experience in quality engineering individual contributor and management roles working closely with development, product, and program management functions to deliver quality experiences to users. Currently, I'm a Principal Quality Engineer driving quality across ServiceNow's Platform from the persistence layer on up through the UI cutting across all testing facets - Functional, Performance, Accessibility, Localization, etc...Throughout my career, I have a proven track record of:* Understanding and testing complex systems from the API to UI* Developing automated test frameworks to provide reliable information on product quality and stability* Advocating for testability and monitoring to help diagnose and troubleshoot issues* Engage directly with customers to understand pain points and provide relief * Writing and reviewing test strategies to provide stakeholders with an understanding of our test approach

Listed skills include Test Automation, Agile Methodologies, C#, Test Cases, and 22 others.

• 

  San Diego State University

  3.8