● Prepare MIS reports, Sales analysis report on regular basis● Update purchase and sales master using Excel and SAP S/4 Hana with booking ordersand dispatch details● Update daily, weekly and monthly dashboards for sales and purchase details● To coordinate between F&V and account department for smooth operations● To assist Assistant Manager in planning and execution● Trained field team on SAP for daily tasks and help them analyzed various SAP reports

(1) Performed product QA to ensure agents are maintaining the product accuracy (2) Responsible for daily,weekly and monthly reporting for both Operations,Quality Team and Task Owner(3) Provide accurate, consistent, and constructive performance feedback to agents and management team(4) Act as an escalation point of contact between Operations and Task owner and provides solutions to problems related to the product(5) Perform daily RCA(Root Cause Analysis) to track the main cause of the inaccuracy(6)Provides daily feedback to the agents to maintain the quality of the product and eliminate any disconnect between agents

(1) Helping to develop and support various reporting processes(2) Identify,evaluate and implement data and shared them with Quality team for review(3) Responsible for maintaining dashboard,graphs and visualizations on data

It was an industrial training.