Guy Barr Email & Phone Number

Leeds, United Kingdom

Managing the ongoing contractual relationship and operational delivery of services to clients for an account to ensure SLAs, KPIs and EBITDA budgets are exceeded.

• Private Clients Divisional Director 2011 - 2013P&L responsibility for eight High Net Worth branches with GWP of £45m, total income of £9m with EBITDA of some £4.5m. Responsibilities further included the recruitment and.

Leeds, United Kingdom

• Branch Director 2006 - 2011Responsibilities included managing the Personal Lines northern centre of excellence, full P&L responsibility for £3m of income with an EBITDA of 60%, managing and developing 48 staff and.
• Eliminated recruitment costs of £36k by cancelling all contracts with recruitment firms and recruited young and eager talent which was then developed to appropriate level
• Increased household renewal retentions to 92% and motor renewals to 85%
• Trebled new business leads by targeting cross selling to existing clients, contacting lapsed clients and introducing a cross sales bonus scheme
• Increased new business income over the four years leading to a quadrupling of the new business team
• Delivered a 50% increase in policy count for two national schemes providing personal lines to the national and Scottish childminders, as well as increasing the payaway from £98k to £211k

Managing a team of 5 SME account handlers based in Milton Keynes.