Guy Barr Email & Phone Number

Leeds, United Kingdom

Managing the ongoing contractual relationship and operational delivery of services to clients for an account to ensure SLAs, KPIs and EBITDA budgets are exceeded.

Private Clients Divisional Director 2011 - 2013P&L responsibility for eight High Net Worth branches with GWP of £45m, total income of £9m with EBITDA of some £4.5m. Responsibilities further included the recruitment and development of HNW executives, developing HNW prospects locally and nationally, setting annual budgets for the branches, debt management and monthly divisional reviews with the MD Private Clients.•

Leeds, United Kingdom

Branch Director 2006 - 2011Responsibilities included managing the Personal Lines northern centre of excellence, full P&L responsibility for £3m of income with an EBITDA of 60%, managing and developing 48 staff and management, target and KPI setting, twenty two thousand clients and monthly review with the MD Private Clients.• Eliminated recruitment costs of £36k by cancelling all contracts with recruitment firms and recruited young and eager talent which was then developed to appropriate level• Increased household renewal retentions to 92% and motor renewals to 85%• Trebled new business leads by targeting cross selling to existing clients, contacting lapsed clients and introducing a cross sales bonus scheme• Increased new business income over the four years leading to a quadrupling of the new business team• Delivered a 50% increase in policy count for two national schemes providing personal lines to the national and Scottish childminders, as well as increasing the payaway from £98k to £211k• Improved cross divisional business strategy leading to a national debt management company offering motor insurance to their clients, adding 3000 clients in two years• Agreed Solus deals for motor and household policies, increasing policy count from 14000 to 22000 within five years and turning a £250k loss into a profit of £1mManaged a successful team of 40 staff, specializing in schemes and affinities in the personal lines sector, with an EBITDA in excess of 60% and over 20,000 policies.

Managing a team of 5 SME account handlers based in Milton Keynes.