• Led residential conveyancing teams using a blended onshore/ offshore processing model. Managed up to c.15 colleagues. Responsible for service delivery, achievement of volume, financial and conversion targets• Initially managed a portfolio of sale, purchase and remortgage transactions

Joined the UK’s largest provider of residential conveyancing legal services in its start-up phase in 2002. This private equity backed disruptor business operates an innovative, technology led, service proposition. Roles held have grown through consistent delivery of exceptional performance. 15+ years working with Operations / Sales / Commercial / IT and HR directors with vividly contrasting leadership styles. o Promoted to manage a shared services department of a high volume law firm providing critical operational support to offices (both UK and abroad) and to hundreds of fee earning lawyers.o Lead c.80 colleagues, operating 7 days per week (8am to 8pm weekdays) and handling c.70,000+ calls and c.50,000+ tasks per month. Reporting to the Operations Directoro Department combines communication (outbound, inbound, webchat, email) alongside intelligent document processing and the fulfilment of regulatory and professional obligations (including anti-money laundering / fraud measures and mortgage lender liaison)o Programme Manager for a strategic ‘Introducer Office Conveyancer” proposition combining sales and operations to deliver more secure commercial business relationships

• Promoted to manage a sales department, in a regulated environment, delivering a smooth onboarding user experience for customers and introducers. Reported to Group Sales Director• Led c.40 colleagues and up to 5 teams processing 100K+ new cases per year. • Department covered quote conversion (B2C), initial regulatory checks and case creation, assisting customers complete comprehensive initial instructions forms and panel management.• Managed external panel lawyer relationships, including adapting to the unprecedented exponential growth requirements of the UK’s largest online / hybrid estate agent.• Supported tender processes including delivering board level presentations and project managing onboarding of significant complex commercial relationships

• Managed a team of panel account managers. Responsible for managing law firms, the distribution of conveyancing cases to them, adherence to SLA’s and margin enhancement • Business acquisition, key account management and Sales Director support

• Managed a wide range of projects from small analytical to major business change• Led a newly acquired legal services business in Essex and it’s transition it into corporate systems and processes. Introduced a performance-based reward structure • Project managed the launch of a new panel management service, then integrating to the platform nearly 300 new independent estate agents and 40 law firms

• Led a University Student internship programme including training and deployment • Managed an acquired outsource business that specialised in outbound call campaigns

• Listed, negotiated and sold residential and rural property.• Duties included business development, negotiation, managing sales progression, regional property expos and copywriting

• Listed, negotiated and sold residential and rural property.