Guy Labelle Email & Phone Number

Mountain View, California, US

Mountain View, California, US

Responsible for delivering quality end to end product and customer support experiences for our TurboTax customers. Partnering with key stakeholders across the organization to leverage new technologies. Accountabilities include VoC programs, forecasting, partner management, learning & development, quality assurance, and care technologies.

Gütersloh, North Rhine-Westphalia, DE

Reporting to the Director of Service and Operations, I was responsible for creating and implementing the systems which delivered the highest level of customer satisfaction for on-site service activities of both the domestic and commercial division. Working with 8 direct reports and a staff of 47, my primary accountabilities included p&l, resource.

Gütersloh, North Rhine-Westphalia, DE

Reporting to the National Service Manager, I oversaw Miele’s core domestic repair service division, both factory technicians and 3rd party service partners. My main responsibilities were ensuring optimal availability and use of resources, training and development, as well as monitoring of core KPI's for field service.

Gütersloh, North Rhine-Westphalia, DE

Reporting to the National Service Manager, I managed Miele’s customer service centre consisting of phone support staff, booking agents, escalation specialists, and parts personnel. Responsibilities included maintaining and monitoring of service levels, agent coaching, as well as personal handling of the most sensitive escalated issues.

Gütersloh, North Rhine-Westphalia, DE

As part of my ongoing development at Miele, I took the opportunity to experience the sales side of the business in the floorcare division. A traditional road warrior role, I traveled the province visiting key accounts doing training, discussing sales performance and reviewing their business in order to identify areas of opportunity for growth.

Gütersloh, North Rhine-Westphalia, DE

In a period of rapid growth, I was promoted to supervise a team of 5 customer service agents. An on the job supervisor, my focus was ensuring proper agent utilization while maintaining Miele's high customer service standards in a fast-paced environment.

Gütersloh, North Rhine-Westphalia, DE

In this entry level role I learned how to deliver exceptional service both over the phone, and in person to Miele's customers as well as learn to negotiate agreeable resolutions to mid-level complaints. Additionally I was responsible for providing technical support to field service reps as well as end-users.

Certificate, Operations And Supply Chain Management

Product Management

Ontario Management Development Program - Leadership Skills

Diploma, Electronics - It