Guy Smith Email & Phone Number

San Diego, California, United States

• Developed Virtual Vehicle Test Platform (VVTP), a framework that enabled partially-automated testing of the customer’s call center infrastructure, reducing workloads of test engineers and improving test consistency.
• Integrated text-to-speech and speech-to-text support into VVTP, allowing software testing of call center IVRs (Interactive Voice Response) and operators.
• Extended and refactored Virtual Agent System (VAS), which simulated a call center operator, and enabled transition to fully automated call center testing.
• Led training and Q&A sessions for test engineers using VVTP and VAS, resulting in faster test development and improved practices.

Pearl River, NY

• Enhanced the Ocularis VMS (video management system), improving performance and scalability.
• Developed web-based versions of Ocularis, doubling customer base.
• Implemented real-time event framework, optimizing user operations with effective camera alerts.
• Refactored legacy code, boosting system efficiency and scalability.

• Designed multi-tier system architecture, establishing a foundation for three core software products.
• Developed core libraries for data operations, focused on system efficiency.
• Created robust RPC system with encrypted communication and access control, ensuring security.
• Led development of Athena Archiver, achieving compliance with Sarbanes-Oxley.
• Engineered document collection methods, ensuring seamless compatibility with diverse email platforms.
• Developed EBNF parser generator and numerous grammars for text and binary document formats.

• Designed server software on Solaris/Linux, enhancing data handling for 100M clients.
• Integrated software with industry-leading ad systems, providing new advertising options for customers.
• Developed sales demo tool, enabling teams to effectively demonstrate product capabilities, boosting client engagement and sales.