Answer and transfer phone calls as needed.Process and void credit card payments.Organize and distribute leads generated by the company to all Regional Vice Presidents as well as contracted agents while utilizing Excel, Outlook (email) and Microsoft Word.Charge, credit and balance every licensed agent’s or manager’s lead debt accounts (Accounts Payable and Receivable).Maintain confidentiality of all agent, customer and company information (Data Entry).Utilize Laserfiche and AS400 computer programs.

Calculate Budget hours and Service Level Assessments for both the Florida and Georgia Branches.Assist with the creation of incentive programs for the Service Desk Department.Utilize JIRA ticketing system for company's website issues and updates.Process Sub-Agent account creation paperwork for Georgia and Oklahoma.Create all employee work schedules for Georgia, Florida, Virginia, Tennessee and Oklahoma.Assisting Human Resources with hire process. (sending interview requests, conducting interviews, submitting background checks, scheduling new hire training)Manage and train service desk agents for Georgia, Florida, Virginia, Tennessee and Oklahoma.Assist customers with purchase request for hunting/fishing licenses Georgia, Florida, Virginia, Tennessee and Oklahoma.Assist with sales for boat registration for Georgia and Virginia.Processed debit, credit and check purchases.Keeping all customer information confidential.Assist customers with renewing current licenses.Answer phone and transfer calls as needs.Assisted with customer service calls.Assisted with faxes and email uploads/responses.Mail out/upload of required customer documents.Assisting customers and sub-agents with computer and program issue (trouble shooting).Ordered and maintained all branch office supplies.SAP utilization for operation, budgeting and scheduling purposes.

Assisting with compiling information for new accounts (checking, savings, business, commercial and money market) and other file related forms or documents.Accurately counted currency, coins, and checks received, by hand or using currency counting machine, to prepare them for deposit or shipment to business owners, fellow branch banks or the Federal Reserve Bank.Handling deposits, withdrawals, money orders, cashier checks and credit card advances.Cross-selling of bank products and services (credit cards, loans and account options).Handling tasks such as transferring funds and accepting loan paymentsBalancing cash drawers, vaults and ATM machines by hand or machine.Examine checks for endorsements.Prepared and maintained as well as edit documentation for all accounts utilizing advanced banking software and hardware.Ordered bank products such as checks and debit cards.