Guy Mendelson Email and Phone Number
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An executive leader with over 20 years of experience in banking, start-up businesses, and consulting. I am respected for my ability to transform businesses through clear strategy formation, building high-performing teams, delivering customer-centric solutions, and enabling digital and technology innovation to ensure that companies and employees achieve their full potential.My leadership style is characterised by integrity and authenticity, which fosters trust and confidence. I am successful in transforming businesses due to my ability to build high-performing teams. These teams consistently outperform, driven by a strong vision and clear delivery plans. My passion for leadership lies in nurturing talent, particularly in coaching team members to exceed their own expectations.I am currently a senior advisor at Publicis Sapient, a global digital business transformation consultancy. In this role, I collaborate with diverse clients on projects focusing on digital onboarding transformation, digital lending transformation, AI, and embedded finance.I was a co-founder of an SME fintech, Handii, which envisioned creating Australia's only native digital ADI (subject to APRA approval of an Authorised Deposit-Taking Institution (“ADI”) license) focused on the needs of Small Business Owners. Prior to Handii, I held various executive leadership roles at ANZ Bank, initially as General Manager, Asset Finance, Commercial Broker and Commercial Transaction Banking. During my tenure, I successfully revitalised the Asset Finance business within 18 months, resulting in an 11% revenue increase.I was then appointed General Manager of Small Business, where I developed and implemented a growth strategy that increased market share from 14.4% to 14.9% and increased staff engagement by 9%. I then took on new accountability as the General Manager, Commercial Payments, Products, and Transformation. Key achievements included the development and delivery of ANZ Bank's multi-year business lending transformation program, which significantly improved the customer, banker, and broker experience and incubated and scaled ANZ’s Banks digital SME lending platform, Go Biz, which resulted in a market-leading customer experience (NPS+74).Before these roles, I worked across many areas of ANZ Bank, including digital marketing, data analytics, end-to-end product management, sales leadership, and credit risk.I was also a seed investor/ NED of edtech, ReadCloud (ASX: RCL), an integrated SAAS platform delivering eLearning and management solutions for schools, students, and publishers.
Nab
View- Website:
- nab.com.au
- Employees:
- 38407
-
NabMelbourne, Vic, Au -
Executive, Merchant ServicesNab Nov 2024 - PresentMelbourne, Victoria, Au -
Non Executive DirectorTheatre Works Dec 2022 - PresentSt Kilda, Victoria, AuTheatre Works is one of Australia’s longest-running independent theatres, constantly reinvigorating and reimagining the sector by providing a hotbed for artists and audience development.I serve as a Board Director, Treasurer, and member of the Redevelopment Committee. -
Non Executive DirectorLeadership Victoria Mar 2020 - PresentMelbourne, Victoria, AuLeadership Victoria (LV) is the pre-eminent leadership organisation in Victoria, and has been delivering unique programs for over 30 years.The organisations vision is for an inclusive, equitable and sustainable society, and our purpose is to develop, connect and inspire diverse leaders across all sectors to strengthen communities and tackle society’s complex and systemic problems.I serve as a Board Member and a member of the Finance and Risk Committee. -
Senior Client Partner, Financial ServicesPublicis Sapient Nov 2023 - Oct 2024Boston, Massachusetts, UsPublicis Sapient is a digital business transformation partner that helps organisations get to their digitally enabled state, both in the way they work and the way they serve their customers by elevating customer experiences, modernizing organizations, and unlocking value through technology and data. From ideation to implementation, Publicis Sapient helps set bold but achievable visions for digital transformation and empowers our partners with true speed and agility.I am currently involved in a series of Financial Services projects focusing on digital onboarding transformation, digital lending transformation, martech, CRM, and embedded finance. -
General Manager, Commercial Bank Payments, Products And Digital TransformationAnz May 2019 - Oct 2023Melbourne, Victoria, AuAs the General Manager of Commercial Payments, Products, and Transformation, I led an amazing team responsible for transforming existing business solutions. The team included members from various business and technology functions, such as product management, digital sales, data analytics, project management, experience design, core systems, QA/testing, cloud engineering, and solution architecture. Some key achievements during my tenure include: 1. Development and delivery of ANZ Bank's multi-year business lending transformation program, which significantly improved customer, banker, and broker experience by addressing journey pain points without disrupting day-to-day operations.2. Incubated and scaled ANZ Bank’s cloud-based digital SME lending platform, Go Biz, which resulted in a market-leading customer experience (NPS+74) and achieved business case benefits without affecting day-to-day operations.3. Digitisation of various elements of the Small Business proposition, including transaction account origination via the ANZ Bank app, which resulted in 57% of all sales occurring via a digital channel.4. Development of banker leads through data analytics, which resulted in an 11% increase in small business lending performance, and 55% of all lending was attained from leads actioned. 5. Transformation of merchant services and payments businesses by establishing a JV with Worldline (a French multinational payments and transactional services company), which resulted in improved customer solutions and operational performance, with all project milestones met on time and within budget. -
General Manager, Small Business BankAnz Oct 2017 - Apr 2019Melbourne, Victoria, AuA turnaround leadership role, where I was tasked with enhancing business operations to regain market share and revenue growth. I spearheaded a comprehensive end-to-end business review to identify short-term performance improvement initiatives and a three-year strategy plan.My responsibilities included P&L management, budgetary control, business and sales performance, and credit performance across all portfolios, including health, agriculture, and trading businesses. I also focused on cultivating a unified team culture across the value chain to drive growth and uplift the end-to-end customer experience. In addition, I represented ANZ Bank on various government and industry committees, influencing and delivering results.Some key achievements during my tenure include:1. Turned around market share decline to achieve a growth uptick from 14.4% to 14.9%, addressing credit policy issues and improving sales culture.2. Developed a three-year growth strategy, executing horizon one initiatives, including quick assist (transaction account data-driven credit decisions), day five calling (care for customer team), multiple credit policy changes, and enhanced customer service functionality.3. Improved business operating efficiency by taking a holistic approach to the value chain performance, leading a digital customer onboarding re-engineering project, developing customer culture training to uplift workforce capability, and establishing a customer council with junior staff members to drive engagement.4. Awarded Canstar Small Business Bank of the Year.5. Enhanced staff engagement to 81%, a 9% improvement by clarifying role and customer experience expectations.6. Represented ANZ as a witness for the Royal Commission, involving intensive cross-examination on ANZ’s Car Finance Business. -
General Manager, Asset Finance, Commercial Broker & Transaction BankingAnz Sep 2016 - Sep 2017Melbourne, Victoria, AuChallenged with the responsibility of revitalising operations for asset finance, commercial broker, and transaction banking businesses, all of which were at different stages of maturity.I led a strategic review of all three businesses to identify short-term performance improvement initiatives and execute a three-year plan. My key responsibilities included P&L management, budgetary control, business and sales performance, project management of all known remediation issues, and credit performance across all businesses. I built and developed a team that fostered a customer-centric culture focused on growth. Additionally, I nurtured valuable customer, aggregator and broker relationships and represented ANZ Bank on various industry committees and with regulators to ensure the delivery of positive customer outcomes and results.Some key achievements during my tenure include:1. Revenue growth of 9%+ for all three businesses while executing remediation and regulatory issues.2. Transformed transaction banking customer proposition to providing working capital cycle management insights and solutions with a central Transaction Banking desk established for low-value activities and a Transaction Banking specialisation model focused on key industries and a working capital cash flow cycle solution insights.3. Restructured asset finance, reflecting the ANZ bank structure post the Esanda sale, including significant remediation uplift, technology transformation, and credit policy re-setting.4. Using a human-centered design approach, strategically redesigned key customer pricing, resulting in major flex commissions and add-on insurance changes executed, resulting in better customer outcomes while maintaining profitability.5. Commercial Broker growth uplift, including developing a business case to secure an additional FTE to grow revenue by 20% (which was achieved).6. Increased staff engagement score YoY by 9% to 83%. -
Various RolesAnz Jul 1999 - Aug 2016Melbourne, Victoria, AuWorked across many areas of ANZ Bank, including digital marketing, data analytics, end-to-end product management, sales leadership, and credit risk. Key roles included Head of Business Bank, Victoria and Tasmania, Executive Director, Wholesale Credit, Head of Commercial Cards, Head of Personal Loans, and Head of Consumer Finance Marketing. -
Non Executive DirectorReadcloud May 2018 - Jun 2023Brighton, Victoria, AuReadCloud (ASX: RCL), is a fully integrated SAAS platform delivering eLearning and management solutions for schools, students, publishers and intermediaries.I served as a Board Director, Chair of the Risk and Audit Committee, and Chair of the REM Committee. -
Non Executive DirectorBpay Jul 2005 - Dec 2009Sydney, New South Wales, Au
Guy Mendelson Skills
Guy Mendelson Education Details
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The Wharton SchoolExecutive Presence And Influence -
Massachusetts Institute Of TechnologyUnlocking The Value Of Digitisation -
Duke UniversityAnz Senior Leadership Program -
Leadership VictoriaWilliamson Leadership Program -
Cranlana Centre For Ethical LeadershipThe Colloquium
Frequently Asked Questions about Guy Mendelson
What company does Guy Mendelson work for?
Guy Mendelson works for Nab
What is Guy Mendelson's role at the current company?
Guy Mendelson's current role is Business Transformation and Growth | Executive Leadership | Retail and Commercial Banking| Digital and Technology Innovation.
What is Guy Mendelson's email address?
Guy Mendelson's email address is me****@****ail.com
What schools did Guy Mendelson attend?
Guy Mendelson attended The Wharton School, Massachusetts Institute Of Technology, Duke University, Leadership Victoria, Cranlana Centre For Ethical Leadership.
What are some of Guy Mendelson's interests?
Guy Mendelson has interest in Social Services.
What skills is Guy Mendelson known for?
Guy Mendelson has skills like Banking, Retail Banking, Stakeholder Management, Commercial Banking, Relationship Management, Credit, Credit Risk, Financial Risk, Risk Management, Credit Cards, Loans, Management.
Who are Guy Mendelson's colleagues?
Guy Mendelson's colleagues are James Davies, Rachel Juvan, Linda Lerm, John Greenway, Shantanu Bera, Gopal Yadavalli, Richard Coyne.
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