Recruiting, interviewing, hiring, disciplining and firing staff at the store. Creating employee schedules, assigning schedules and responsibilities to employees, checking to see if these responsibilities and assignments are carried through in the store. Training new employees and providing ongoing education for employees. Evaluating staff based on performance-based metricsSetting criteria for staff, such as sales performance and customer approval or complaintsGiving staff financial goals and sales targets to meet on a scheduled basis. Managing the store, both retail and company, inventory, including loss prevention through theft and breakage.

Day-to-Day Impact: Reached or exceeded sales, payroll, product flow, visual standards, community service, operational, safety, and customer service goals.Personal Leadership Brand:Captured multiple awards and accolades, including personal recognition from Disney executives.Spirit Award RecipientTraining & Motivation Excellence AwardRecruiting & Development AwardSpearheaded reward and recognition initiatives, empowering and energizing employees.Known for developing high-producing and award-winning staff members.Maintained record-breaking retention rates.Kept same leadership team for 15 years with > 225 years’ experience in single store.Built solid reputation within community, volunteering hundreds of hours in district volunteer events.