Orienting new Watermark partner institutions to the implementation process by communicating with key internal and external stakeholders, preparing for the successful completion of foundational meetings and tasks, and providing system overviews as needed. Communicating best practices and developing detailed project plans and schedules for each partner institution. Communicating implementation roadblocks to appropriate internal and external stakeholders. Facilitating smooth hand-off to Client Partners once implementation phase is complete.

Managing new and ongoing client implementations of Taskstream software. Working with clients to implement software, helping meet their institutional goals. Providing web-based demonstrations of the tools and resources of Taskstream to clients and familiarizing new clients with all features. Managing standards database team.

Providing support to college, university and K-12 clients in their use of TaskStream's education, assessment and online portfolio software. Managing and directing workflow of standards database entry team. Conducting live webcast demonstrations of TaskStream software.

Provided support to K-12, university, and library clients in their use of LearningExpress education and test-prep applications. Troubleshot service issues affecting customer access to company websites. Uploaded and managed client data.

Organized and maintained department records, including large database of attorney’s credit hours. Managed department calendar and scheduling of in-house training sessions. Managed correspondence and telephone calls for department director. Tracked expenses and reimbursement for firm mentoring program and for department director. Assisted in set-up of in-house training sessions.