Heather Alexander Email & Phone Number

Teaneck, New Jersey, Us

In my current hybrid role, I manage a team of onshore and offshore Technical Writers, collaborating with UX, Product Management, and Consulting associates in an Agile work environment. I also design, write, and edit documentation to help clients understand how to effectively use the Cognizant TriZetto QNXT suite of products. Documentation deliverables include Confluence wiki topics, online help, videos, PDF, and UX content.

Teaneck, New Jersey, Us

I manage a team of writers who plan and deliver documentation that helps clients understand and effectively use Cognizant TriZetto products. In this role I collaborate with software engineers, product designers, user experience associates, quality assurance associates, and product management, in an Agile work environment to determine and implement product documentation requirements. In addition to management tasks, my hybrid role also includes Senior Technical Writer tasks.

Teaneck, New Jersey, Us

In this role, I design, write, and edit documentation for Cognizant TriZetto healthcare products. Documentation deliverables encompass wiki topics, online help, videos, Word documents, Excel spreadsheets, Visio diagrams, PowerPoint presentations, text documents, and PDFs.

Kanata, Ontario, Ca

In this Senior Technical Writer role, I developed and wrote technical, administrative, and end-user documentation for VoIP/Hybrid/PBX telephony systems and the peripheral telephony hardware and software devices that functioned with those systems.

As a Junior Technical Writer for Concord EFS National Bank, I authored, updated, and published internal and external ecommerce documentation. In addition, I established process flows, procedures, and checklists for company departments and systems in preparation for ISO 9000 certification.