Punit Solanki Email & Phone Number

Texas, United States

Teaneck, New Jersey, Us

PROJECT DESCRIPTION: Loyalty project where Siebel CRM is used for capturing American Airlines customers and creates a solution for American Airlines to provide next generation customer and member loyalty platform for the Aadvantage frequent flyer program using Agile Methodologies. The solution will be based on implementation of Siebel 8.1 and other needed components and later moved on to US airways migration project and later migrating to Open UI. This project has given me a complete SDLC enriching experience.ROLES AND RESPONSIBILITIES: Expertise knowledge in Microsoft Dynamics 365 CRM Sales/Service & Siebel Loyalty CRM Functional & Automation solution using Easy Repro.Proficiency in Functional testing related activities like Test case planning, Test data identification, maintaining Test Plan in Quality center and execution based on Business Requirements.Proactively worked with Business stakeholders in Defect Triage meetings.Configuring Power BI reports using Power BI Deskktop.Hands on experience in SoapUI (automation web service testing).Worked in various test management tools like QC, ALM, Rally, Jira.Test strategy and Test plan document.Experience of leading a team of 10+ members in offshore-onshore model.Planned Estimation, Resource loading and Automation test strategy independently.Basic Experience in SQL queries.Proficiency in Waterfall, Iterative, Agile/Scrum methodology.Actively involved in Sprint planning, Backlog Grooming, Retrospective meetings, Daily scrum calls and Sprint demo’s.Basic Selenium Webdriver POC to automate Siebel applications integrating with Jenkins and Github as part of Devops implementation.As an Onsite coordinator directly accountable for Coordination & Communication with respective Risk owners and Stakeholders of the project.Being part of one of the world’s Largest Loyalty Integration between American Airlines and US Airways and validating merged data. Managing E2E Product Integration Validation.

Teaneck, New Jersey, Us

The customer is an American Internet company that manages an online auction and shopping website in which people and businesses buy and sell a broad variety of goods and services worldwide. Planning for future growth and automating the present business processes, the client wanted to implement a system that will automate and integrate some of its business processes which would result in increased business productivity, control and scalability, retiring the existing legacy systems and replacing it with Siebel Call center application.ContributionIntegration of Siebel Analytics & Siebel CRM, Report Testing.Coordinating with the Business Analysts on understanding /clarifying user requirements.Test case design and execution for different code drops.Involved in entire defect life-cycle and reports generation from Quality CenterEnd to end Functional and Regression testing Defect tracking and sending status report on regular basis to measure the progress.Following up on critical defects from offshore, discussing about the various defects and issues and overall impactTasks performed as CRM Consultant - Design of Test Scenario, Test scripts Prepare test data associated with the test scriptsReviewing test scripts designed by the team membersUpdating & reviewing the regression suites.Performing peer reviews of the test cases generated by other members in the teamTest Case Execution and Test Execution Management. Performing Defect tracking and reporting and following up on issues/defects to closure.Getting Involved in End to End Testing.Attending, project status meetings, walkthrough and inspectionsGeneration of Test reports and metrics tracking Test Execution and DefectsEscalating and resolving the issues raised by the team

Applications Siebel 8.0, Oracle BRM,OSM,SCM,ASAP,OCSG,POS Team Size 12 Members Worked on Siebel CRM and Oracle Stack Testing for POS closing for Telecommunication domain.Mobile Testing to validate order completion and activating SIM once order goes through orchestration.CLIENT DESCRIPTION: Cox communication is the third-largest cable entertainment and broadband services provider in Unites States, Cox Communications Inc. is best known for pioneering the bundle of television, Internet and telephone services together, offering consumers the ability to consolidate their services with one provider. For Cox, it's not about being the biggest; it's about being the best. Excellence in customer care is another hallmark of Cox Communications.PROJECT DESCRIPTION: Telecommunication project where Siebel CRM is used for capturing Cox customers and building orders for purchases made for packages related to wireless services and raising service request for modifications. Siebel is integrated with Oracle Stack which includes (OSM, UIM, BRM, SCM, ASAP, OCSG, POS) and AIA is used as interface between them

Organization Cognizant Technology Solution; Applications Pega 5.5 X, Quality Center Team Size 5 Members Project Description Celgene is central points of contact for Providers and Patients who rely on their products. They provide personal assistance concerning reimbursement, insurance claims and appeals, Medicare Part B/D issues, helping to determine the status of a prescription, authorize free drug approval, as well as providing valuable information regarding their products' restricted distribution programs. The project was intended to build an robust application for streamlining the Case tracking process using PRPC, to continue to assist effectively and efficiently Patients and Providers. It also includes the process of creating a Case on Patient request (Call/Non Call) and associating with existing system for tracking of case.

Siebel Loyalty is a fully integrated, comprehensive product to enterprise-wide loyalty management. With emphasis on improving customer operational efficiency, aligning marketing and sales initiatives, providing key customer insight and enabling marketing measurement and accountability, Oracle Loyalty empowers organizations to Improve customer profitability by rewarding the "right" customer behavior and working along with integrated channel partners to generate better growth and revenue using complimentary partner programs.Oracle's Siebel Loyalty Management delivers a full range of analytics, marketing, and service capabilities that help you better understand each customer's lifetime value and design service levels and promotions that maximize the potential of all your customer relationships.ContributionAs a Sr QA Engineer, was responsible for Understanding product features by day to day interaction with Product Manager & Developers.Understanding end to end functionality of Siebel Marketing & Siebel Loyalty (8.1.1 , 8.1 & 8.0), Design of Test Scenario, Test scripts.Reviewing & Execution of test scripts. Guiding new team members over product functionalities.Creating automation Scripts using QTP Running automation Scripts & reporting defects.Testing new Functional Request/Change Request.Testing using Web Services.

Pgdbm In International Business, Finance & Marketing

Commerce, Commerce

Bachelor Of Commerce

Commerce, Commerce