Maksym Zhyzhko Email & Phone Number

Teaneck, New Jersey, Us

Luxembourg, Lu

Managing performance of direct reports for several EMEA markets (100+ FTEs in total)Coaching the Team Leaders to ensure their personal and professional growth and developmentPreparing and presenting ongoing KPI performance and action plans to the clientin weekly/monthly/quarterly business reviewsFinancial reporting and invoicing (monthly)Staff/headcount and capacity planning

Luxembourg, Lu

Ensuring outstanding performance of multinational team with 130+ employees, based in 2 locations working 24/5.Managing staffing, capacity and work distribution. Building effective client communication, meeting personal targets and team SLA expectations (~12 KPIs). Collaborating with cross-functional and location support teams globally in terms of internal process improvement.

Gütersloh, De

Reactive customer support, working on incoming channels. AdWords campaigns building and optimization, improving customer experience and satisfaction. Professional assistance in Google AdWords and Analytics. Planning and organizing of working process on a daily basis.

Gütersloh, De

Professional customer support on AdWords and Google Analytics, technical troubleshooting and account optimization.Creating team schedule (on a weekly basis), control of live shifts (phone/chat) coverage and capacity. Managing the workflow process for a group of 18 employees.

- Marketing management; - Formation and development of an optimal marketing strategy;- Collaboration with printing office, working up the house style;- Negotiations with new foreign suppliers (Italy, Germany, China, Russia).

- Negotiations and sales, conclusion of contracts (including international – Russian Federation, Kazakhstan); - Organization of meeting and accompaniment of foreign partners (Germany, Turkey, Kazakhstan, Russian Federation); - market research.