Hannah Davis Email & Phone Number

Peabody, Massachusetts, United States

Responsible for supporting all aspects of hotel operation (i.e. associate / guest satisfaction, human resources, financial performance, sales and revenue generation, etc). Assists the General Manager in leading the team in development and implementation of property-wide strategies and company / brand program roll-outs. Ensure successful implementation of the brand service strategy and brand initiatives with the objective of meeting or exceeding guest expectations. Builds relationships with key customers and is involved in the sales process. Readily available / approachable for all associates, extending the same professionalism and courtesy as one would to a guest. Lead by example and assist team supervisors with constructive coaching and counseling. Empower all associates to solve guest and associate related concerns.

Andover, Massachusetts, United States

Ensure the health, safety and comfort of all associates and guests. Responsible for Inventory Management. Bank Safe Count/Control. Verified that Marriott International Cleanliness standards were upheld in all aspects of the hotel. Utilization of Microsoft Word / Excel to create, edit and review documents.

Supervision of Housekeeping Department, Quality Control and Inventory of Rooms, Room Inspections, Preform Housekeeping Attendant duties, Inventory Management, Training and Re-Training of new or current associates

Supervision of Housekeeping Department, Quality Control and Inventory of Rooms, Room Inspections, Preform Housekeeping Attendant duties, Creation and Supervision of Housekeeping Incentive Program, Inventory Management, Invoice Management, Training and Re-Training of new or current associates, Execution of new Programs (related to department), Upkeep of SDS binder, Be Safe Champion (responsible for safety program), CPR / AED and Adult First Aid Certification.Occasionally, Guest Service Representative duties (Completion of Shift Checklist, Cashiering, Shift Closing, Bank Control, Night Audit, Invoice Management, Back Office Organization, Data Entry, Creation of / Updating / Cancellation of Reservations, Customer Service, Breakfast Attendant, Back-up Breakfast Attendant, Lobby Cleanliness, Laundering / Treating / Folding of Hotel Linens, Property security, Guest Safety)

Danvers, Massachusetts, United States

Completion of Shift Checklist, Cashiering, Shift Closing, Bank Control, Night Audit, Invoice Management, Back Office Organization, Data Entry, Creation of / Updating / Cancellation of Reservations, Customer Service, Breakfast Attendant, Back-up Breakfast Attendant, Lobby Cleanliness, Laundering / Treating / Folding of Hotel Linens, Property security, Guest Safety

Danvers, Massachusetts, United States

Started as Crew Person on register, crossed-trained throughout store (Fry Station, Kitchen, Overnight, etc.), promoted to Crew Trainer after completing Crew Trainer course.Requirements for Floor Supervisor: Crew Trainer Experience, ServSafe Certification, 3-Day Intro to Management Course completionResponsibilities (include, but not limited to): Food Safety & Quality Control, Health and Safety of Crew & Customer, Adherence to OSHA, Cashiering, Shift Closing, Building Security, Customer Service, Positioning Crew, Cleanliness of restaurant and property, Overnight Audit

Liberal Arts And Sciences/Liberal Studies

High School Diploma