Haiden Gembinski Email & Phone Number

Remote

- Promoted in October 2022 and assigned to an electric vehicle charger/SaaS company (ZEF Energy) to provide technical and customer support via phone and email- Works independently to cover all aspects of the support department, covering a growing charging network of over 3000 Level 2 and Level 3 (DC Fast) EV chargers- Provides technical and customer support to EV drivers, troubleshooting charging issues and guiding them through the use of the charging stations and ZEFNET Charge mobile application- Responds to driver inquiries on billing and charging rates, monitors credit card logs for accuracy, and processes refunds and balance adjustments in accordance with company policy- Assists clients/charger hosts with technical and service issues, provides guidance on using the backend SaaS (ZEFNET), and onboards new clients into the system- Collaborates with the service and development teams to investigate charger and software issues- Maintains accurate records of service and support requests in Zendesk and Excel, provides regular updates to clients, and collaborates with the internal ZEF team to ensure timely resolution of issues- Maintains a customer satisfaction rating over 95% and regularly exceeds performance metrics

Remote

- Assigned to an e-commerce company (Brickell Men’s Products), collaborated with the internal customer service team and worked independently to provide customer support through email, live chat, and social media- Responded prompt to customer inquiries and complaints and assisted with product selection, order placement/tracking, and the usage of coupons and discounts- Processed returns and refunds accurately and in accordance with company policy- Monitored and responded to customer reviews left on brand websites- Maintained a customer satisfaction rating over 95% and regularly exceeded performance metrics

Roswell, Georgia, United States

Hired as dishwasher / prep cook, promoted to line cook in late 2018

Roswell, Georgia, United States

Bachelor Of Science - Bs, Computer Software Engineering

Bachelor'S Degree, Computer Software Engineering

High School Diploma

Activities and Societies: Creative writing, wind symphony - bassoon