• Collaborating with organizations in NZ to implement automation solutions, enhancing productivity and quality.• Developing strategies to integrate automation technology across business and IT functions, driving efficiency and innovation.• Conducting training sessions to educate teams on the benefits and best practices of automation adoption.

Board advisory role - TYLA's Charitable purpose: TYLA exists so that vulnerable children can thrive and have hopes and dreams.TYLA works in local communities with 'at-risk' youth to inspire them to turn their lives around.

Helping talented consultants thrive in meaningful assignments by helping organisations achieve their Digital Transformation strategies.

As a Senior Director I was accountable to formulate strategic and operational plans for the line of business and to oversee delivery. In addition, I carried P&L responsibility and drove growth in a highly competitive marketplace.My achievements included the implementation of Performance Rhythms, the regularization of Management reporting, and the launch of transformational initiatives in market rationalization and capability building

In this role I developed the strategic roadmap for the Digital Unit, established the reporting framework for business analysis and performance, and cultivated market alliances with key external stakeholders.In addition, I delivered business support for business cases, CxO approvals, and customer bids.Other achievements included:- Formulated the strategy and attained approval for a Start-up Accelerator programme- Oversaw the development of the framework and bids for the delivery of the Innovation Centre

I oversaw the development of the strategy and the implementation of eHealth as a new Vertical, and carried Section Head responsibility for industry solutions in 11 vertical segments within ICT.My achievements included:- Led the launch team for the first Mobile Point of Sale (mPos) solution in the country with NBAD - Gitex ‘13- Successfully negotiated for a unique Hospitality solution with a solution provider- Led the entry for Etisalat into Digital Security and Digital Signage- Keynote Speaker at the BYOD Summit, Cloud Confex, and GSMA Connected Living Summit- Steered the generation of a healthy pipeline of new solutions with multiple partners in various segments

As a Senior Manager I was accountable for industry performance and revenue generation of the Health and Hospitality (H&H) segment, and served on the Etisalat Team that was recognized for winning 2 mHealth awards at GSMA, Barcelona, Spain in 2012.I formulated the Organizational Strategy and Product Development Roadmap for the H&H segment, developed fundamental business cases and ROI models focused on non-core revenue streams, and established robust channel relationships with new partners across the H&H segment.Other achievements included:- Turned around negative growth to positive double digit revenue growth- Launched differentiated, vertical business solutions, such as e-Hospitality and TelePresence- Led a key engagement with Ministry of Health & Health Authority Abu Dhabi, towards the signing of Strategic MOUs- Represented Etisalat and spoke at various events including Arab Outsourcing, GITEX 09, ICT Forums, DIFC Networking Event, GE Healthcare Summit, and Microsoft TechEd 2010

I applied Lean Six Sigma principles in the implementation of business improvement and transformational projects in an internal management consultancy role, and collaborated with McKinsey and Company to direct extensive training sessions.In addition, I coached Senior Business Heads from the Sales, Commercial and Operations functions on enhancing customer satisfaction scores through QoS, facilitated strategy and Kaizen improvement workshops with Senior Executives, and contributed to the delivery of business objectives aimed at boosting throughput and decreasing errors

I was promoted into a management role for training Key Client Managers responsible for over 1500 clients. I also launched a Sales Leadership Training program for the development of high calibre Sales professionals, and was selected as one of 15 high performing Managers to design the restructuring of the organization.My key achievements included:- Four different Client Managers from the team were awarded Top Salesperson- Achieved Top Performing Sales Team for four consecutive months and generated $2.5M in new revenue- Conceptualised and delivered a new business acumen improvement tool that boosted customer satisfaction scores by over 4% (the ICE sheets initiative), and served on the Steering Committee to ensure that the new CRM tool delivered to the needs of the Business Unit- Achieved over 10% growth in each of the 4 low performing portfolios in the last financial year, with one portfolio achieving 19% growth

I delivered key relationship management for Carter Holt Harvey (CHH), the second largest listed company in New Zealand and ‘share price impacting’ high profile customer of Telecom, and was selected to lead the successful retention of other key clients.Key achievements included:- Sold a large 5-year Trans-Tasman deal worth $60M in 18 months, led the Telecom Legal team through complex negotiations, and recognized by the CEO for signing an ‘Innovative Deal’- Selected twice out of a possible 3 occasions, for the ‘Super Achiever’ award- Led the largest Australian corporate data deal for AAPT, the Australian subsidiary of Telecom worth $2.5M annually- Enhanced the relationship to a 10-year high as recognized by CHH CFO

• Responsible for Portfolio Management of strategic accounts and Relationship development at ‘C’ level• Acquired new business worth $25m in less than a year • Led multi-million dollar consultancy services deal, helping the client define their business strategy and aligning IT to deliver on the strategy

• International Business Development in South East Asian market • Created an aggressive market growth strategy focused on delivering annual Gross Margin of $1.5m• Identified potential risks, competitive positioning strategy and cost-benefit analysis for international market expansion• Participated in key RFPs accruing business worth $20m

• Joined Telecom Europa, leading Independent services provider in UK, that was acquired first by Esprit Telecom and consequently by Global Telesystems Group (GTS) • Responsible for identifying untapped offshore growth market segments in Isle of Man and Guernsey• Lead a team of 5 sales professionals to win business worth £ 5m from these territories • Won largest telephony customer away from Manx Telecom - £ 200,000 pa• Negotiated the first interconnect agreement in Guernsey• Created significant brand equity for the organization in these territories by acquiring key business customers

• Joined Sales team for selling telecommunication services (including the first ever cable TV services in London) to SMBs and residential customers• Consistently ranked in top 5% of sales people, with target achievement of over 200%• Gained hands-on experience in selling converged services – including, voice, data and TV services• Gained experience in Customer Relationship Management across customer lifecycle – MKIS, Customer Segmentation, New Customer Acquisition, Expectation Management, Service Delivery and Mapping Customer Satisfaction Index

• Successful entrepreneurial venture in mobile telephony, with a focus on selling digital mobiles • Provided active consultancy to organizations with large fleets of analogue mobile phones• Gained expertise in overall organization management - supply chain, business development, marketing, direct selling customer experience management and consultancy based operations• Sold the business at a profit, to a venture capitalist/ investor

• Gained experience in various practice areas: Criminal Law, Family Law, Accident and Personal Injury, General Litigation• Represented clients for minor cases at Magistrates’ courts• Gained invaluable insights on functioning of a law firm and the long term prospects of a legal career