Hai Vu Email & Phone Number

Greater London, England, United Kingdom

London, England, United Kingdom

• Award recipient of Women in Tech 100 for achievement in the industry.
• Shape inaugural, multidisciplinary role bridging technology offerings, customer success and research design for multiple CX programs across luxury retail, automotive and financial banking clients, with implementation.
• Leverage technology and research expertise to bring impactful solutions that achieve clients' business goals and embed multi-services into their business, resulting in renewed contracts with 30% increased budget.
• Champion sales activities through strategic development of technical RFP specifications, preparation of pitch materials, and presenting to prospective clients, effectively securing over £6M+ in multi-annual new business.
• Develop and facilitate training webinars to upskill internal teams on tech platforms and capabilities, proactively bringing latest enhancements to client teams.

Greater Chicago Area

• Manage 2 direct reports spread between 3 projects, spanning multiple methodologies
• Maintain multi-million dollar CSAT tracking study for an internationally recognizedcompany
• Implement new process efficiencies resulting in over 30% time savings
• Kick-off multi-million Mystery Shop program
• Design and analyze a pilot study to help forecast important KPIs related to program transition
• Work with operational functions and technology partners to build custom platforms for enhanced reporting and analysis

Greater Chicago Area

• Maintained a multi-million dollar CSAT tracking study for an internationally recognized company
• Facilitated client meetings across multiple regions as well as with the global project stakeholders
• Consulted with technology partners to develop enhancements for client reporting
• Main project manager on large redesign project focused on global change management
• Managed multiple team members on project responsibilities and promoting success in the organization

Greater Chicago Area

• Continued to manage large tracking study and implemented a new program design
• Lead client meetings on a weekly basis with global stakeholders
• Managed suppliers outside of the business to deliver holistic solutions to the client
• Designed and executed an analyst development training workshop with mandate from head of the BU
• Managed junior team members on internal and external skill sets important to growth in the organization

Greater Chicago Area

• Focused on project management for a CSAT tracking study for a global hotel chain.
• Responsible for questionnaire redesign and implementation for semi-annual and adhoc updates
• Managed end to end processes for web portal(s) updates and new report releases including writing design specs, QA testing, UAT testing and helping to provide training/communications
• Supported regional clients in Asia on weekly calls and develop regional specific reports for their hotels
• Provided monthly analytics on global trending data for hotels and corporate stakeholders

Greater Chicago Area

• Provided operational support to clients and development teams through project management tasks and research design for multiple, global customer satisfaction trackers.
• Liaised between the client and internal development team on delivering requests in a timely manner
• Managed multi-mode study across United States and Canada and designed processes to combine all responses into 1 database
• Supported the internal team on handling client requests and feedback in the Greater China and Asia, Middle East, Africa regions

Greater Chicago Area

• Participated as a member among 7 in the Ipsos Executive Development Program in North America. This program exposed us to multiple aspects of market research and gave us a holistic experience within our 1st year..
• 1 month of intensive hands-on training including training sessions from various leaders in the business and the implementation of a real study on Perceived Innovation for our client, Ipsos OTX
• 3 three-month rotations in different areas of the company
• Additional training between each rotation from senior leaders across the organization.o Rotation 1: Legacy Synovate Strategic Client Project Management (SCPM) Focused on supporting the Client Service team in.

Sydney, New South Wales, Australia

• Relocated to Sydney, NSW to manage a Voice of Customer program transitioning to a new methodology and technology platform for a large aviation company.
• Managed a team of analysts, account directors/managers and programmers to support the transition of multiple feedback programs
• Delivered parallel analyses to stakeholders to manage expectations of results and outcomes of the new program
• Recommended and presented new methodologies associated with the best practices in Customer Experience strategy related to sampling, questionnaire designs and online dashboard reporting
• Fostered relationships throughout the organization presenting monthly reporting, brainstorming new initiatives and bridging a relationship with clients and technology partners
• Implemented advanced analytics reporting with multiple phases and delivered a multi-year analytics road map

• Helped develop and grow the internship program for Pangea Educational Development by:
• Scheduling monthly meetings with each intern
• Planning training sessions touching upon various business skills and knowledge areas
• Act as a mentor and resource for the interns during their internship

Greater Chicago Area

• Implemented marketing plans to promote 40+ Instructional Programs and 70+ Group Fitness classes
• Managed social network sites through distribution of viral messages to members
• Designed successful advertisements and develop focus groups for the facility

Greater Chicago Area

• Sold and tracked memberships over 1,000 students and community members.
• Registered patrons for 50+ programs and services.
• Implemented day to day administrative tasks.

• Developed marketing communication plan to spread awareness of organization’s mission.
• Raised awareness of organization’s programs: 3 Year Program, Student [Ex]change, Volunteer Program.
• Planned and executed organization’s launch event in May.

Greater Nashville Area, TN

• Developed innovative forecast method to capture volatile market demand in unique business situation.
• Provided analytical data related to customers, products, sales to executive staff leading to future strategic business projections.
• Designed and implemented over 20+ data reports using Worldwide Sales Analysis System (WWSAS), an analytical reporting tool. Introduced to 6Sigma Process Tools and assisted in developing a 6Sigma Process map.
• Participated in Cummins Filtration Asian Affinity Group celebration of Asian Awareness month in July.

• Planned and implemented marketing promotional plans for various companies:College Night at Chicago Symphony Orchestra with 100+ attendeesArt After Dark Event at The Chicago Art Institute and Adler Planetarium
• Launched Student Club Program with 1,000+ members for Chicago Blackhawks.
• Demonstrated leadership by directing a team of 4 campus interns.
• Experimented with various marketing techniques and new promotional plans for Time Out Student Guides on and off college campuses distributing over 1,000+ magazines.

• Facilitated lesson plans once a week to engage students in various activities that developed leadership.
• Served as a mentor and a resource to help transition first-year students to develop socially, emotionally and academically at DePaul University.

Bachelor Of Science, Marketing; Honors Integrated Marketing Education

Activities and Societies: DePaul Honor Student Government, DePaul UNICEF, DePaul Ambassadors, DePaul Activities Board

Bachelor Of Science, Management - Entrepreneurship

Activities and Societies: My Previous Volunteer Work include: DePaul Winter Leadership Conference - Peer Facilitator Ronald McDonald House.