Hailey Todhunter Email & Phone Number

New York, New York, United States

New York City Metropolitan Area

• Pioneered voice of customer strategy to advise and deliver actionable insights to field marketers, sales leaders, and product marketers• Increased advocacy focused security perception data delivered by 150%• Gathered 1000+ net new customer responses in 1 quarter• Partnered with 10 siloed data and analytics team to deliver aligned insights to stakeholders• Culture Club ambassador for my team, led initiative to individually interview and assess culturalperception of every team member• Delivered findings and actionable recommendations to leadership

Raleigh, North Carolina, United States

• Strategically consolidated 6+ independent customer facing programs into one unique brand identity and platform (Cisco Insider)• Streamlined the user experience process for 50,000+ customers and partners• Excelled to co-project manager of entire 40+ person project team• Led communications and events workstreams• Developed and co-led an influencer program resulting in content with 300%+ engagement• Pioneered Slido UX/UI research stretch project resulting in implementation of anchor days in ourEuropean offices

• Developed a research based guide for digital event planning for Cisco Impact• Created strategic engagement tactics for a 20,000+ person digital event• Presented my solution based deck to 400+ employees about partner sales play activation• Facilitated and organized the presence of over 40 sales people around the world to be a virtual wall ofattendees for our CMO and CEO

Chapman University

Member of 1st Place Concept and Development Team (2017)• Participated in multiple weekly brainstorming and development meetings • Contributed and pitched a wide range of experiential executions• Collaborated on executions and Big Idea development• Campaign received a total of 7 OC ADDYsDirector of Concept and Development Team (2018)• Planned and facilitated weekly team meetings• Attended agency and executive meetings• Campaign received a total of 9 OC Addy Awards• GOLD ADDY received for my team's guerrilla stunt activations Member of Strategy Team (2019)• Wrote comprehensive industry-specific surveys• Conducted primary and secondary market research• Developed insights and strategic framework for our campaign

• Produced strategically succinct win stories to showcase our partnerships • Used Tableau to redesign and update our contra programs• Created central repository of all upcoming communications for CX • Interpreted data and competitive analysis to create a platform concept that uses algorithm based automation to leverage the partner ecosystem

• Scheduled and coordinated meetings with supervisors and managers• Liaison between front office and our customers• Managed registration for over 4,000 individual customers• Resolved all escalations through phone calls, email, and in person meetings• Created a program to assess and distribute the scholarship fund

• Youngest employee to ever be promoted to head coach• Worked with over 700 children ages 5 - 12• Developed communication skills with parents / customers• Facilitated and led registration

Hired by Deborah French Frisher and Dave Fromer Soccer• Built a website with Weebly to market the services of a client, selected andcreated marketing material• Created and consulted on highlight videos efficiently portraying programs• Took action photography / edited video to maintain digital appearance of client• Managed Instagram presence by posting daily and weekly campaigns• Brainstormed and implemented experiential marketing tactics

Public Relations And Advertising, Sophomore

Activities and Societies: Chapman University National Student Advertising Competition Creative Director Kappa Alpha Theta Chapman National.

Education record