Hailey Todhunter Email & Phone Number

New York, New York, United States

New York City Metropolitan Area

• Pioneered voice of customer strategy to advise and deliver actionable insights to field marketers, sales leaders, and product marketers
• Increased advocacy focused security perception data delivered by 150%
• Gathered 1000+ net new customer responses in 1 quarter
• Partnered with 10 siloed data and analytics team to deliver aligned insights to stakeholders
• Culture Club ambassador for my team, led initiative to individually interview and assess culturalperception of every team member
• Delivered findings and actionable recommendations to leadership

Raleigh, North Carolina, United States

• Strategically consolidated 6+ independent customer facing programs into one unique brand identity and platform (Cisco Insider)
• Streamlined the user experience process for 50,000+ customers and partners
• Excelled to co-project manager of entire 40+ person project team
• Led communications and events workstreams
• Developed and co-led an influencer program resulting in content with 300%+ engagement
• Pioneered Slido UX/UI research stretch project resulting in implementation of anchor days in ourEuropean offices

• Developed a research based guide for digital event planning for Cisco Impact
• Created strategic engagement tactics for a 20,000+ person digital event
• Presented my solution based deck to 400+ employees about partner sales play activation
• Facilitated and organized the presence of over 40 sales people around the world to be a virtual wall ofattendees for our CMO and CEO

Chapman University

• Member of 1st Place Concept and Development Team (2017)
• Participated in multiple weekly brainstorming and development meetings
• Contributed and pitched a wide range of experiential executions
• Collaborated on executions and Big Idea development
• Campaign received a total of 7 OC ADDYsDirector of Concept and Development Team (2018)
• Planned and facilitated weekly team meetings

• Produced strategically succinct win stories to showcase our partnerships
• Used Tableau to redesign and update our contra programs
• Created central repository of all upcoming communications for CX
• Interpreted data and competitive analysis to create a platform concept that uses algorithm based automation to leverage the partner ecosystem

• Scheduled and coordinated meetings with supervisors and managers
• Liaison between front office and our customers
• Managed registration for over 4,000 individual customers
• Resolved all escalations through phone calls, email, and in person meetings
• Created a program to assess and distribute the scholarship fund

• Youngest employee to ever be promoted to head coach
• Worked with over 700 children ages 5 - 12
• Developed communication skills with parents / customers
• Facilitated and led registration

• Hired by Deborah French Frisher and Dave Fromer Soccer
• Built a website with Weebly to market the services of a client, selected andcreated marketing material
• Created and consulted on highlight videos efficiently portraying programs
• Took action photography / edited video to maintain digital appearance of client
• Managed Instagram presence by posting daily and weekly campaigns
• Brainstormed and implemented experiential marketing tactics

Public Relations And Advertising, Sophomore

Activities and Societies: Chapman University National Student Advertising Competition Creative Director Kappa Alpha Theta Chapman National.

Education record