Haitham Refaat Email & Phone Number

Cairo, Egypt

Led business planning and analysis activities, including the development and maintenance of financial models to support strategic planning, budgeting, and forecasting processes.Analyzed financial data and key performance indicators (KPIs) to identify trends, opportunities, and areas for improvement, providing actionable insights and recommendations to C Level.Led the annual budgeting process, collaborating with department heads to establish business targets and resource allocation… Show more Led business planning and analysis activities, including the development and maintenance of financial models to support strategic planning, budgeting, and forecasting processes.Analyzed financial data and key performance indicators (KPIs) to identify trends, opportunities, and areas for improvement, providing actionable insights and recommendations to C Level.Led the annual budgeting process, collaborating with department heads to establish business targets and resource allocation strategies.Prepared monthly and quarterly forecasts, monitored performance against budget, and identified variances for corrective action.Prepared regular business reports and presentations for senior management and stakeholders, highlighting key financial metrics and performance trends.Supported strategic initiatives and business planning processes, conducting financial analysis to evaluate investment opportunities and potential risks.Identified opportunities to streamline financial processes and improve efficiency within the finance function by implementing best practices and automation tools. Show less

Cairo, Egypt

Major Responsibilities & Duties: • Business Operation Partner for Acquisition segment• Execute Sales Quality for the VBU on Monthly basis• Responsible for Reporting Automation & transformation to digitalization.• Responsible for Daily SDT Report design & Monitor• Gather and discuss functional areas reporting requirements and ensure delivery of accurate and timely reports.• Set the criteria and design of reports for the data extraction in alignment with DWH regarding new… Show more Major Responsibilities & Duties: • Business Operation Partner for Acquisition segment• Execute Sales Quality for the VBU on Monthly basis• Responsible for Reporting Automation & transformation to digitalization.• Responsible for Daily SDT Report design & Monitor• Gather and discuss functional areas reporting requirements and ensure delivery of accurate and timely reports.• Set the criteria and design of reports for the data extraction in alignment with DWH regarding new report or enhancing existing one• Develop reports in coordination with functional areas that support management to understand and analyze customer’s behavior.• Ensure accurate and timely reporting on KPI’s with proper analysis and recommendation. • Prepare Monthly Operating Business Review to review achievements with the head of department and enterprise director as well as the Regional Director.• Analyze data to discover best practice in one area/region and ensures that other areas/regions are made aware of specific benefits that could be achieved.• Prepare Segment/s weekly trade review by analyzing sales performance versus targets and sales Show less

Cairo, Egypt

Major Responsibilities & Duties: • Business Operation Partner for Government segment• Gather and discuss functional areas reporting requirements and ensure delivery of accurate and timely reports.• Develop reports in coordination with functional areas that support management to understand and analyze customer’s behavior.• Ensure accurate and timely reporting on KPI’s with proper analysis and recommendation. • Manage the preparation of periodic and ad-hoc reports and ensure… Show more Major Responsibilities & Duties: • Business Operation Partner for Government segment• Gather and discuss functional areas reporting requirements and ensure delivery of accurate and timely reports.• Develop reports in coordination with functional areas that support management to understand and analyze customer’s behavior.• Ensure accurate and timely reporting on KPI’s with proper analysis and recommendation. • Manage the preparation of periodic and ad-hoc reports and ensure data quality and accuracy• Execute Sales Quality for the EBU on Monthly basis Show less

Cairo, Egypt

Major Responsibilities & Duties: • Execute Sales Quality for the EBU on Monthly basis• Enhance Sales quality through measuring Sales Inflows Aging, Repeated suspension & Network status to manage it in the weekly meeting with each HOD• Review all actuals done by sales inflow’s & outflow’s in order to assure that sales quality is consistent and growing up• Quality of sales Governance: Responsible for managing all QOS stack holders (HR, Credit audit, Commission team & Sales… Show more Major Responsibilities & Duties: • Execute Sales Quality for the EBU on Monthly basis• Enhance Sales quality through measuring Sales Inflows Aging, Repeated suspension & Network status to manage it in the weekly meeting with each HOD• Review all actuals done by sales inflow’s & outflow’s in order to assure that sales quality is consistent and growing up• Quality of sales Governance: Responsible for managing all QOS stack holders (HR, Credit audit, Commission team & Sales HOD)• Maintaining Sales productivity report per sales Show less

Vodafone Egypt

• Execute Sales Quarterly/Yearly Forecast for the EBU on Monthly basis• Enhance Sales Forecast quality through measuring Sales Accuracy level each quarter• Budget Governance: Responsible for managing & executing enterprise Forecast cycles (Meetings, Data Submission, Cost Submission, Submission version's tracking) each FCST Cycle• Review budget inputs & outputs in order to assure that sales quotas are deliverable & accurate• Responsible about Quota Setting preparation and… Show more • Execute Sales Quarterly/Yearly Forecast for the EBU on Monthly basis• Enhance Sales Forecast quality through measuring Sales Accuracy level each quarter• Budget Governance: Responsible for managing & executing enterprise Forecast cycles (Meetings, Data Submission, Cost Submission, Submission version's tracking) each FCST Cycle• Review budget inputs & outputs in order to assure that sales quotas are deliverable & accurate• Responsible about Quota Setting preparation and communication• Maintaining Sales productivity report per sales Show less

Egypt

• Gather and discuss functional areas reporting requirements and ensure delivery of accurate and timely reports.• Develop reports in coordination with functional areas that support management to understand and analyze customer’s behavior.• Ensure accurate and timely reporting on KPI’s with proper analysis and recommendation. • Manage the preparation of periodic and ad-hoc reports and ensure data quality and accuracy• Coordinate with DWH department to automate reports generation… Show more • Gather and discuss functional areas reporting requirements and ensure delivery of accurate and timely reports.• Develop reports in coordination with functional areas that support management to understand and analyze customer’s behavior.• Ensure accurate and timely reporting on KPI’s with proper analysis and recommendation. • Manage the preparation of periodic and ad-hoc reports and ensure data quality and accuracy• Coordinate with DWH department to automate reports generation • Follow up the implementation of all projects related to data and information within the Business Department. • Responsible of the co-ordination between the DWH and all Business functions regarding all requested reports.• Calculating sales commission & incentive Show less

Vodafone Egypt

Vodafone Egypt Project:i played more than one role at this period by managing a lot of teams in different area's like core, medium & high value customer then i managed the central Q then nominated to manage the internal inquiry desk that support employee with any in business info related to products for about one and half• Ensure that the team results are meeting with Vodafone predefined goals in terms of quality & productivity and KPI’S• Lead my team to achieving a common goals and… Show more Vodafone Egypt Project:i played more than one role at this period by managing a lot of teams in different area's like core, medium & high value customer then i managed the central Q then nominated to manage the internal inquiry desk that support employee with any in business info related to products for about one and half• Ensure that the team results are meeting with Vodafone predefined goals in terms of quality & productivity and KPI’S• Lead my team to achieving a common goals and how to achieve it.• Motive employee to work under pressure.• Evaluate employee level via coaching and one to one meeting.• Launch monthly reports like conformance and adherence • Take corrective action via coaching and training for employee.• Be available in floor to serve our service level.• Create new ideas and develop agent skills via training and role play • Escalates the significant problem with the call center and follow up until the problem is over...• Update all planned and unplanned leaves as per availability and as per service level and try to minimized unplanned leaves • Maintain & enhance the company standard of customer satisfaction. Show less

Vodafone Egypt

Vodafone Egypt project:Ensure my results are meeting with Vodafone predefined goals in terms of quality & productivity and KPI’SManaging all incoming & outgoing calls from welcome and high value customers then to MNP Q Managing all tasks that I have been received from my team leader Cover new comers needs and helping each one in my team

Bachelor Of Commerce - Bcom, Accounting

Education record