Application Support Engineer
Wavre, Belgium
I've integrated Bia Overseas in late January 2013 with the title of Application Support Engineer.Located in Wavre, to the south of Brussels and with subsidiaries in more than 15 African countries, BIA Overseas s.a. operates in the sale and service of equipment for mines, quarries, public works, recycling, handling and power generation in West and Central Africa. BIA Overseas s.a. offers a wide range of equipment and accessories from well-known manufacturers such as Komatsu, Sandvik, Bomag, Cummins, or Yale. My main task the Construction Business Unit (BUC) is to provide customers with optimum solutions regarding their quarry dynamics; e.g. come up with the best design in terms of capacity and efficiency of the quarry fleets (Komatsu), identify the need in power generation, GET's, crushing, mobile crushing etc...In the last few months, I've also been reviewing internal organisation by coordinating the Quality department with the Operationnal Teams and drawing a clear map of our organisation as well as documenting the processes and procedures. Through this process, I have also done a lot of work our KPI's and internal reporting linked to our new ERP. This has enabled us to set the standards for the organisation at the head office but also for the rest of the regions covered by BIA Overseas.