Haley Carter Email & Phone Number

Hampton Roads, Virginia Metropolitan Area

• Plan and execute multiple events per month, which range in size and scope from small sessions to larger events.• Plan and execute individual event budgets annually.Abide by budgeting requirements to ensure financial success.• Help maintain membership database and online event calendar.• Responsible for selling sponsorships.Responsible for soliciting venues and vendors for all events.• Work with Director of Marketing in developing marketing strategies and plans for each event.• Coordinate, facilitate and record minutes for local Events & Education Committee and Advisory Committee• Create and maintain relationships with management companies, apartment communities and vendor partners (in other words, members of the association)• Will be integral part of membership development and initiatives that come out of committee planning.• Work with membership coordinator on any membership initiatives.

Norfolk, Virginia, United States

• Answering phone, e-mail inquiries in allotted turnaround time in alignment with set KPI’s• Monitor cargo for timely freight and customs release and communicate any issues to customers, as well as their broker, haulers, and/or warehouses• Engage in Quarterly Business Reviews with Sales and customer• Find routes for shipping containers• Assists Supervisor with new account onboarding, SOP updates, scorecard reviews, and general reporting• Responsible for editing booking errors• Monitor cargo for timely freight and customs release and communicate any issues to customers, as well as their broker, haulers, and/or warehouses• Coordinate with logistics and truckers to arrange cargo delivery• Communicate across departments to retrieve necessary information and correct issues that will upset the happy flow of cargo• Present customer with tracking reports• Assist in problem resolution including damaged cargo, lost containers, etc

Virginia Beach, Virginia, United States

• Hire, train, and oversee team of 4-6 dispatchers• Create and supervise weekly and monthly schedule for dispatchers • Submit payroll for the dispatch team• Report daily to entire company with sales results• Research and pilot new advertising sources, software, and CRM• Lead communicator between sales, dispatch, and production teams • Conduct daily, weekly, and monthly trainings with dispatch team• Train customer service skills to the dispatch team• Report on sales performances• Report on advertisement source performances • Monitor and coach dispatch phone calls• Oversee appointment booking for company• Report, assist, and communicate with CEO on a daily basis • Meet and develop game plans with software representatives • Set weekly goals for the dispatch team• Develop and post content on company social media

- Report weekly on the market and oversee pricing of all availability, produce any recommendations - Prepare for monthly meetings to review and discuss renewal rates- Negotiate renewal rates - Develop an annual Marketing plan/budget and present to upper management- Report quarterly of leasing and marketing efforts to upper management - Oversee resident appreciation events- Produce up to date marketing materials; logos, brochures, flyers etc. - Oversee and manage Social Media accounts- Responsible for hiring, training, and supervising Marketing Associates - Up to date on training for Fair Housing Laws and Practices- Piloted brand new Resident software for entire company

- Face of the company, provide excellent customer service in person and over the phone- Build relationships with prospective renters, residents, vendors etc. - Share accurate information with prospective renters about community and the rental process- Provide every prospective renter excellent and consistent customer service to avoid discrimination - Provide confidentiality to prospective renters as well as current and previous residents- Handle resident and prospect conflicts and concerns - Create a line of communication with Maintenance to provide the best service to residents- Plan and create resident appreciation events - Update and report on market changes weekly

Virginia Beach, Virginia, United States

- Answer the phones- Check guests in and out- Make guest appointments- Understand and explain timing behind services- Teach mini classes to students- Prepare guest tickets and organize student placement- Teach customer service skills to co-workers- Assist manager when out