- Provided high level customer service and hospitality to clients.- Supported SoulCycle instructors to ensure a smooth check-in and successful class.- Cleaned and disinfected all equipment multiple times a day.- Co-developed first ever SoulCycle class translated in ASL and continued to help expand project.

- Experimented with outreach techniques to grow the brand and bring in new clientele. - Worked together with college licensing directors and campus bookstores to create school-specific jewelry collections that generated increased sales.- Curated the company’s customer and purchasing data to uncover seasonal buying trends and behaviors, working with our Data Strategist to develop a management dashboard for the CEO to streamline decision-making.- Used business software including Salesforce for CRM, ClickUp for human capital management, and Canva for social media design.

- Greeted customers with warmth and friendliness- Seated guests at assigned tables- Answered phones and performed all takeout procedures

- Communicated with guests, managers and employees by helping with phone orders, walk-ins and register. - Managed and communicated throughout organization to collaborate, solve problems and assist company to achieve goal of offering exceptional food service.- Trained new personnel regarding company operations, polices and services.