Haley Fabian Email & Phone Number

Portland, Oregon, United States

• Provide ongoing support to client teams in various industries, managing complex projects and collaborate on tools such as listening, insights, analytics, publishing, marketing/ads, and customer care.
• Train clients on workflows, maintain up-to-date documentation, and educate teams on feature releases.
• Achieve client success through establishing best practice workflows and driving project success.

• Identify and evaluate customer’s unique business requirements to recommend, design, and implement software tailored to each organization
• Manage and evaluate project tasks based on timeline, risk, and cost over a 16-24-week project duration
• Report and communicate weekly project status updates to customer’s project teams (engages with C-Suite), as well as impact assessments, sponsorship plans, and training plans

Lake Oswego, Oregon

• Maintain a 96% or higher customer satisfaction score each quarter, continuously meeting project completion metrics
• Communicate and collaborate with internal teams (Sales, Client Interface, and Technical Specialists) to provide best practice recommendations to customers
• Consistently manage 30+ projects, realizing success through open tasks and actively responding to changing project priorities
• Identify project scopes, constraints, risks and deadlines
• Mentor and train new Implementation Managers on best practices and implementation processes

Portland, Oregon Area

• Executed 8 pilot projects before deadline growing accounts and generating contracts for more projects across the country
• Oversaw execution of 12 nationwide programs from the client call to data collection and reporting
• Analyze project trends to affectively alter the structure of in-store merchandising visits creating greater value for the client
• Coordinate with three departments across four offices to define project objectives and scope, maintain a detailed project schedule, and guide resources to ensure project execution
• Program surveys and dashboard web pages across platforms for client transparency and access

Portland, Oregon Area

Oregon

• Processed up to 30 phone calls and walk-in reservations per hour and increased scheduled appointments by 30%.
• Launched and executed the salon brand's loyalty program through development of a rewards card.
• Boosted salon revenue and profit by $1,000 any given week through social media promotions, mail adverts, and local flyers.
• Directed daily office operations for staff of 14 employees while acquainting to language and culture diversity.
• Monitored supply management throughout the salon and notified owner about inventory control.

Corvallis, Oregon Area

• Trained and guided new Baristas about the brewing equipment, sales process, and inventory to ensure outstanding service and enhance shops reputation.
• Enhanced sales by $21,000 in any given week
• Produced and served up to 300 customer beverages per shit with speed, quality, and consistency.
• Conducted successful cash audits at the end of each shift.
• Engendered customer loyalty by memorization of personal preferences and allergy information.

Portland, Oregon Area

• Developed, designed, and executed all facets of wedding preparation and weddings. Marketed and managed various projects and events with our lead planner.
• Partnered with local vendors to create social media campaigns, inspiration shoots, and wedding designs as well as providing referral discounts to our clients.
• Established an excellent understanding to the latest trends in the wedding industry to provide the best services to our clients while creating their vision.
• Trained with the lead planner to learn extreme details, communication skills, and how to quickly solve problems.