Haley Fabian Email & Phone Number

Portland, Oregon, United States

• Provide ongoing support to client teams in various industries, managing complex projects and collaborate on tools such as listening, insights, analytics, publishing, marketing/ads, and customer care.• Train clients on workflows, maintain up-to-date documentation, and educate teams on feature releases.• Achieve client success through establishing best practice workflows and driving project success.

• Identify and evaluate customer’s unique business requirements to recommend, design, and implement software tailored to each organization • Manage and evaluate project tasks based on timeline, risk, and cost over a 16-24-week project duration • Report and communicate weekly project status updates to customer’s project teams (engages with C-Suite), as well as impact assessments, sponsorship plans, and training plans

Lake Oswego, Oregon

• Maintain a 96% or higher customer satisfaction score each quarter, continuously meeting project completion metrics• Communicate and collaborate with internal teams (Sales, Client Interface, and Technical Specialists) to provide best practice recommendations to customers• Consistently manage 30+ projects, realizing success through open tasks and actively responding to changing project priorities• Identify project scopes, constraints, risks and deadlines• Mentor and train new Implementation Managers on best practices and implementation processes

Portland, Oregon Area

• Executed 8 pilot projects before deadline growing accounts and generating contracts for more projects across the country• Oversaw execution of 12 nationwide programs from the client call to data collection and reporting• Analyze project trends to affectively alter the structure of in-store merchandising visits creating greater value for the client• Coordinate with three departments across four offices to define project objectives and scope, maintain a detailed project schedule, and guide resources to ensure project execution• Program surveys and dashboard web pages across platforms for client transparency and access

Portland, Oregon Area

Oregon

• Processed up to 30 phone calls and walk-in reservations per hour and increased scheduled appointments by 30%.• Launched and executed the salon brand's loyalty program through development of a rewards card.• Boosted salon revenue and profit by $1,000 any given week through social media promotions, mail adverts, and local flyers.• Directed daily office operations for staff of 14 employees while acquainting to language and culture diversity.• Monitored supply management throughout the salon and notified owner about inventory control.

Corvallis, Oregon Area

• Trained and guided new Baristas about the brewing equipment, sales process, and inventory to ensure outstanding service and enhance shops reputation.• Enhanced sales by $21,000 in any given week• Produced and served up to 300 customer beverages per shit with speed, quality, and consistency.• Conducted successful cash audits at the end of each shift.• Engendered customer loyalty by memorization of personal preferences and allergy information.

Portland, Oregon Area

• Developed, designed, and executed all facets of wedding preparation and weddings. Marketed and managed various projects and events with our lead planner. • Partnered with local vendors to create social media campaigns, inspiration shoots, and wedding designs as well as providing referral discounts to our clients.• Established an excellent understanding to the latest trends in the wedding industry to provide the best services to our clients while creating their vision. • Trained with the lead planner to learn extreme details, communication skills, and how to quickly solve problems.