Tra Tran Email & Phone Number

Santa Ana, California, United States

Working under the OCERA program of Volunteers of America, I recently functioned as a Customer Service Agent who stimulates the promptness and efficiency of a full spectrum of daily customer service activities to provide productive administrative support, facilitate program initiatives, and ensure positive customer experience.As a Customer Service Agent, I served as the first point of contact who accommodates phone calls and other means of communication to handle customer concerns. My role maintained professional communication with customers while providing continuous follow up to render timely services. I also ensured accuracy in typing paperwork and processing documentation in compliance with the program guidelines. In this role, I also supported the effective negotiation of customer needs, requests, and contracts with optimal customer service and relations.

Garden Grove, California, United States

Functioning as a Project Management Assistant, I primarily ensured the daily efficiency of project coordination while managing administrative support tasks and productive contract negotiation at RT Construction Corp. In this role, I liaised with project owners, general contractors, and sub-contractors for detailed information on various projects and contracts. Apart from that, I also coordinated with project managers and stakeholders to ensure the timely completion and submission of pertinent documents. In line with this, I monitored the validity period of the related organizations for each project. My tasks also involved project documentation, in which I produced and accurately updated daily reports.

Westminster, California, United States

My role as an Insurance Agent at First Guardian Insurance effectively sought out sales opportunities and client acquisitions with thorough service knowledge to support clients in the insurance process. My responsibilities involved the research and analysis of insurance policies to reinforce the introduction and selling of insurance policies to clients. In line with this, I coordinated with clients throughout the course of due diligence to address all legal requirements and future needs. Significantly, I rendered quality customer service while building rapport with our on-board clients through effective marketing and outreach strategy. Apart from that, I also executed strategic sales and marketing initiatives to cultivate sales growth that exceeded monthly quotas and increased client referrals.

Ho Chi Minh City, Vietnam

In my role as a Marketing Manager in the leading telecommunications company in Vietnam, I spearheaded the development and execution of marketing initiatives to strengthen client acquisitions and revitalize sales development. Optimal goal planning and outreach strategy development were my key priorities in reinforcing marketing campaigns to effectively expand sales and profit growth. With that said, I strategically revamped the implementation of marketing campaigns in close collaboration with various agencies and stakeholders. In this role, I exercised thought leadership in each partnership to influence business decisions in the execution of marketing campaigns. I also utilized various tools to monitor trends and analyze results while optimizing solutions to further enhance existing policies.

Ho Chi Minh City, Vietnam

Prior to my marketing role, I served as a Sales Manager in the same company by strategizing sales approaches and initiatives with strong business performance, which led to effective market penetration and revenue growth. Besides that, I also led the management and improvement of the process flow diagram while mobilizing its strategic initiatives to promote sales growth. It was also my responsibility to initiate sales training to strongly instill in-depth product knowledge and sales skills to help salesmen lead and handle effective sales engagements.In my role, I was also tasked to administer the onboarding team to ensure the timely and efficient operations of 10 Showrooms and each client’s go live. Apart from that, I also led and optimized market research to assess the market and various competitors while analyzing sales reports to monitor trends and results. One of my achievements in this role is streamlining payroll computation with Advance Excel formula, which improved its efficiency from four to five days to two to three hours monthly.

Ho Chi Minh City, Vietnam

Initially working as an Operations Analyst in Vietnam, I facilitated daily operations with well-versed product and service knowledge to promote customer service satisfaction and efficiency. My role was to process various product and service issues to address clients’ technical and communication needs with quality customer service. I also identified and effectively managed various client expectations to ensure their satisfaction and strategically promote inside sales.In this role, I also coordinated with different departments to escalate client issues effectively. I also regularly updated reports for repeated issues, and apart from that, I also structured training documents and working instruction for new and current employees.

Master Of Business Administration - Mba, Business Administration And Management, General

Master Of Business Administration - Mba

Bachelor Of Business Administration - Bba