As a Senior Business Analyst at Maryland Department of Public Safety & Correctional Services, I apply my 16 years of technology experience and my Master's Degree in Computer Science to develop, implement, and maintain large-scale software applications for over 5,000 users. I am a SAFe Certified Product Owner who has worked in different SDLC methodologies, such as Agile and Waterfall, and served as a Subject Matter Expert for documented solutions in all phases of SDLC.My core competencies include requirement gathering, user story creation, prototype development, wireframe design, and backlog management using various tools and techniques, such as Lucidchart, Microsoft Excel Macros, Azure DevOps Services, INVEST, SMART, and SPIDR. I have an end-to-end understanding of the payments ecosystem, especially tokenized P2P payments, credit card payments, ACH, B2B payments, and digital escrow wallets. I partner with diverse stakeholders to deliver the best solutions and facilitate execution. My mission is to leverage my skills and expertise to enhance the efficiency, security, and functionality of software systems that serve the public safety and correctional services.