Leah Hamilton Email & Phone Number

Remote

Remote

Guide the support center team to achieve ambitious clinical, operational and patient satisfaction metrics. Most importantly, steward our mission and values through his/her personal leadership, hiring choices and representation of the organization externally. Duties and skills utilized include: department oversight, quality assurance (chart reviews, 1:1 supervision and quarterly department training), ensure the support center is appropriately staffed at all times and provide coverage on an as needed basis, cultivate a positive team environment, lead all interviewing and hiring within the department, deliver structured and effective on-boarding for new employees, support employees’ professional development through goal setting, coaching and feedback, ensure all team members obtain, and maintain, the crisis intervention specialist certification, troubleshoot day-to-day operational challenges, including logistics, client issues, HR and staffing, ensure our clinical protocols and operational procedures are rigorously and consistently implemented, monitor performance metrics for centralized processes to ensure they are met and/or exceeded ensure that all centralized processes meet/exceed state and federal regulatory standards, train, coach and inspire staff to deliver exceptional client experience according to our standards and to continuously improve/innovate, field external and internal feedback and address complaints or concerns, exceptional and versatile problem-solving abilities, thrive in high-stress, fast-paced situations strong communication skill, facilitate the flow of information across a distributed team, confident, articulate, highly organized, able to multi-task, easily adapts and respond to change, flexible and team-oriented unquestionable ethics, excellent communication skills, manage communication effectively across a large, dispersed team, comfortable representing the organization to external audiences, set extremely high standards for self and team

Aurora, In

Own department budget with a focus on cost control and productivity Ensure quality of service is provided through a combination of chart reviews, 1:1 supervision and quarterly department training for 15+ staffEnsure the intake/crisis department is appropriately staffed at all timesCreate and plan 24/7 schedule for team and provide coverage as needed to ensure 24/7 availability for crisis assistance for current members and new members seeking treatmentCultivate a positive team environment where our mission and values come to lifeScreen, interview, and deliver structured and effective on-boarding for new employees that both conveys technical knowledge and impart cultureSupport employees' professional development through goal setting, coaching and feedback, - and connect PD to improved organizational performanceEnsure all team member obtain and maintain the crisis intervention specialist certificateTroubleshoot day-to-day operational challenges, including logistics, client issue, HR and staffingEnsure our clinical protocols and operational procedures are rigorously and consistently implementedEvaluate calls and ticketing data to monitor team capacity Monitor performance metrics for centralized processes to ensure they are met and/or exceeded Ensure that all centralized processes meet/exceed state and federal regulatory standardsCreate and develop a centralized process for intake/crisis counselorsAid centralized case managers in new member follow-up during first four weeks of treatmentMonitor case managers and care coordinators to ensure supportive and effective case management and coordination of care is provided to every new memberCompile and present weekly intake and crisis reportsReview and update intake schedules for over 40 facilities to guarantee initial intake is within 7 days Closely work with clinical supervisors from ME, NH, IN, NC, WV, OK, MI and CA with policy and clinical issues

Cincinnati Oh

Groups: Recover Together is a rapidly growing healthcare services organization driven by the mission to provide affordable and high quality treatment to the population afflicted by the disease of opiate addiction. My primary responsibility is to receive a variety of callers, ranging from individuals seeking medication assisted treatment to those needing crisis intervention/management, and exercising effective clinical practices to assist each individual. This role is charged with the responsibility of establishing rapport, assessing individual’s needs and determining the best clinical practice to aid each client.Other Responsibilities:-Primary contact for new patients in over 22 facilites across the nation until admitted into their local facility-Identify exceptional scenarios requiring urgent attention and follow clinical protocol to ensure each caller’s safety- Advocate for each patient by representing Group's values in every interaction by: completing a thorough biopsychosocial assessment to determine eligibility/necessary level of care, and provide local referrals when needed

Lawrenceburg, In.

East Indiana Treatment Center, a member of Acadia Health, is located in Lawrenceburg, Indiana, and is an outpatient substance abuse treatment facility serving patients afflicted with the disease of addiction specifically to the opioid class of drugs. Under the supervision of the Clinical Supervisor, our Counselors are ultimately responsible for providing individual and group therapy to patients with a primary diagnosis of chemical dependency. Additional responsibilities include: 1) Assisting our patients with reaching their treatment goals; 2) Preparing current patient progress reports and completion notices;3) Providing paperwork to patients, courts, probation and parole departments and referral sources;4) Maintaining accurate records to ensure compliance with all Federal and State regulations;5) Coordinating and cooperating with local agencies and organizations necessary to expedite treatment for each patient.

Cincinnati, Ohio Area

Special project coordinator for the following departments: Human Resources, Planning and Development, and Dispatch. Other duties: executive assistant coverage, customer service, manage and maintain Executive Board conference rooms and calls, liaison for customers and airlines and airport services

Cincinnati, Ohio Area

Conduct new hire orientation, filing and compiling confidential information, assist in IT conversion, UltiPro Training, organize new hire orientation with all necessary departments and personnel, maintain and update employee files electronic and physical, ADP Training, attend bi-weekly meetings with HR and Organizational Development department, fill out I-9 information, serve as liaison between new hire and payroll with tax forms and direct deposit, basic administrative duties, pre-orientation paperwork, update NeoGov, enter new hire into KY New Hire system and E-verify, abide company policy, organize office, stock supplies, daily use of Microsoft Excel, Word, and Outlook, establish and maintain professional and respectful relationships, vacation day memos, work directly with Organizational Development department

Bachelor Of Science (Bs), Major: Sociology Area Of Concentration: Psychology

Activities and Societies: Study Abroad Program-London, Volunteer Coordinator Co-op, CVG Airport Human Resource Co-op, Kappa Delta.

Education record

Activities and Societies: Class Secretary (4 years), Softball (4 years), Softball Captain, Volleyball (4 years), Assistant Yearbook.