Hammad Khan Email & Phone Number

Winnipeg, MB, CA

Winnipeg, Manitoba, Canada

Winnipeg, Canada Area

• Deliver standardized task specific training programs to newly hired employees and employees who may require additional training in Network Service Centre (NSC) & Train and Engine (T&E) roles (Trainmaster/Asst.
• Provided mentorship and coaching post training in Regina, Winnipeg, Alyth and Minneapolis MN.
• Took bunch of ride with local train crew in Alyth, Regina and Winnipeg and showed them how you use the Air Tablet effectively.
• Continually improved classroom and Air Tablet training course materials.
• Look for opportunities to provide effective training through use of Smart Rooms/Lync training;
• Evaluate training effectiveness and take appropriate actions to improve the programs as required;

Winnipeg, Canada Area

• Successfully led and completed multiple projects on Intermodal line of business and Customer Station Utilization Engage in solution-based conversations to influence customers to learn our services and ultimately get.
• Handle all aspects of project management including development, documentation, implementation; Plan and testing of solution once delivered to ensure customer usability and functionality are met.
• Manage multiple initiatives, under tight deadlines and pressure.
• Learning and development liaison for companies on intermodal and carload billing processes
• Help monitor, manage and improve the efficiency of support services such as Next Gen and Manage Invoices
• Prepare and identifying new intermodal customers for our new process of Load Tender Top.

Winnipeg, Canada Area

• I have worked in Network Service Centre encompasses a variety of roles in the Production Operations department (handling customer requests, inventory control, processing bill of lading information, exchanging railcars.
• Responded to customer inquiries (calls, emails) and customer-identified problems;
• Handle customer requests from a variety of accounts and on a variety of topics;
• Provide internal and external customers with timely and accurate information supporting the delivery of transportation services.
• I have worked on several Desk in NSC
• Task Manager East and West for all over the road train report.

Winnipeg

• Trained all the Assistants and Supervisors at Collection Support Questionnaire Unit
• I was involved in the hiring and interviewing process for CSQU assistance positions, I conducted several interviews with individuals and able to hire 48 successful candidates
• Managed staff, trained, planned, organized workload and schedule
• Analyzed reports and initiated corrective action for the CSQU assistants
• Adapted to changing priorities and met deadlines and was able to reason and solve problems
• Communicated effectively, both orally and in writing

Winnipeg, Canada Area

• Traveled to many Client sites and other Convergys Sites to analyze markets and launch new projects (e.g. Costa Rica, Philippines, and almost all the site in Canada and US)
• Worked a Training Delivery manager in Philippines and Costa Rica launch
• Worked as a program manager during the launch of Comcast in Philippines and Costa Rica
• Developed curriculum for multiple Projects after analyzing the needs for change of course material, worked as an instructional designer.
• Performed duties of Training Delivery Manager in the absence of one on many occasions
• Worked as a Training Delivery manager for the Winnipeg site

Bachelor In Commerce, Business/Commerce, General

Certified General Accountant (Cga - Level 4), Cga