At Telenor Microfinance Bank Limited, our approach to incident management and change management is strategic and proactive, ensuring the Services Operations Center operates flawlessly. By leading the Change Advisory Board Meetings, we've fostered an environment where innovation is paramount, and vendor relations are expertly managed for IT operations.With a foundation in technology solutions from my time as an Engineer in Digital Payments, my expertise lies in enhancing user experience and driving efficiency. This skill set, complemented by a proficiency in reputable risk management and incident investigation, positions our team at the forefront of digital payment systems that align with the dynamic needs of the business and regulatory compliance.