Hamza Butt Email & Phone Number

Kot Abdul Malik, Punjab, Pakistan

Lahore

Key Responsibilities:Client Relationship Management:- Maintain relationships with existing clients.- Schedule appointments and make qualifying sales calls.- Achieve sales goals by assessing client needs.Sales Management:- Identify potential new sales opportunities.- Manage the sales cycle and close new business.- Follow a defined selling process with both.

o Channel investment monitoringo Gross Adds – First Call Activation (FCA)o Location based Business Segment KPIso Revenue – Primary & Secondary Rechargeo Route planning and target setting for RSOso Financial Services, Devices and Internet product offeringso Business growth and improvement of market share within the assigned territoryo Timely and effective.

Islamabad

o Working closely with all the stakeholders for roadmap discussions and planning for product lines from within GSM (Recharge & FCA), Internet & Devices, FS, B2B and Site rollout.o POC for external stakeholders – Circle Interface for planning, segement & marketing functionso Conducting belt/cluster level analysis and preparing penetrative strategies for.

Lahore

o Develop reports on daily workload, participates in forecasting, develop accurate short and long term forecast of Calls / Capacity Planning. o Control master for systems files with schedule information and shift preferences. o Determine workforce requirements to meet service level and response time objectives. o Determine agent schedules to meet call.

Lahore

• Working in the capacity Reporting & Monitoring Analyst where key responsibilities are:
• Developing schedules based on the forecast and performing evaluations & analysis for better Company benefits.
• Assisting & providing recommendations to the intra-day and the team with the best practices on an ongoing basis for the most efficient and cost-effective real-time monitoring strategies.
• Designing & maintaining schedules for all staff members and effectively managing shifts in 24/7 operations, keeping in view the work load and Service Levels.
• Responsible for daily, weekly, bi-monthly and monthly reports reflecting the performance of over 500 staff members.
• Forecasting workforce requirements and making necessary arrangements accordingly.

Lahore

• Working in the capacity Reporting Analyst where key responsibilities were:
• Responsible for monitoring KPI’s by reviewing reports of employees.
• Ensuring required service levels on various queues i.e. Call Centre queues.
• Generating Daily, Weekly or Monthly reports when required or on request.
• Conducting analysis and recommending measures to secure the set goals/ standards.
• Performance Dashboards presentations to higher management on Daily, Weekly & monthly basis.

Master Of Business Administration (M.B.A.), Project Management, 3.7 Cgpa

Bba (Hons), Marketing/ Business Management, General

Activities and Societies: Table Tunnies, Swimming & Cricket.

Fsc (Pre Engineering), Political Science And Government