Research and Analysis:- Conduct thorough research on the US healthcare industry, focusing on EHR/EMR market trends, competitors, and potential opportunities for Joyscore integration.- Analyze the functionalities and capabilities of existing EHR/EMR systems like EPIC, Athena, etc., and identify areas where Joyscore can seamlessly integrate to provide added value and benefits to healthcare providers.Proposal Development:- Collaborate with the product development and marketing teams to create a comprehensive research proposal outlining the strategic approach for Joyscore's integration into the US healthcare market.- Clearly articulate the benefits and advantages of integrating Joyscore into EHR/EMR systems, highlighting the potential positive impact on patient engagement, mental well-being, and overall healthcare outcomes.

- Managed the design and implementation of new business systems and applications.e.g CareTrak- Developed and presented project management strategies and plans to senior-level management.- Coordinated the development and implementation of business process improvement initiatives to increase efficiency and reduce costs.- Developed product roadmaps with stakeholders to ensure optimal product development.- Developed effective communication plans to ensure successful implementation of projects.- Determined user needs and developed user acceptance criteria for new business systems.- Developed test plans and conducted user acceptance testing to ensure system quality.- Analyzed business processes and user requirements to develop functional specifications and system designs.- Facilitated daily meetings, sprint reviews, and retrospectives for cross-functional teams.- Developed, maintained, and tracked team metrics to measure their performance.- Created and managed sprint and release schedules to ensure on-time delivery.- Ensured adherence to Agile methodologies, including Scrum.- Developed and maintained a team backlog according to product requirements.- Coached team members to ensure their understanding of Scrum principles and practices.- Facilitated project planning and estimation sessions for multiple teams.- Collaborated with stakeholders to ensure project requirements were understood and met.- Served as a key liaison between the development team and stakeholders.- Utilized bug tracking tools such as JIRA and Confluence to document and report defects.- Established cross-functional relationships with stakeholders and executives to ensure product success.- Developed product vision and strategy to ensure successful product development.- Implemented Agile processes and methodologies to ensure successful product development.- Defined user stories and acceptance criteria to ensure product quality.

- Established and maintained strong relationships with key clients to ensure long-term business success.- Worked closely with the marketing team to develop and execute promotional campaigns.- Successfully managed multiple projects and initiatives simultaneously.- Collaborated with other departments to ensure successful product launches.- Researched and analyzed market trends to inform strategic decisions.

Credentialing:Managed and executed the credentialing process for a network of 150+ healthcare providers within RAYN IPA, ensuring compliance with industry standards and regulations.Effectively communicating and collaborating with Insurances to streamline the credentialing and contracting process.Conducted thorough verification and evaluation of provider credentials, including State License, DEA, CAQH, and malpractice insurance, to ensure adherence to quality standards and compliance.Maintained and updated provider information in the credentialing database, ensuring accuracy and completeness of provider profiles, certifications, and expiration.Practice Development/Value Based Care:- Led Meaningful Use and PQRS initiatives for diverse providers, analyzing EHR workflows, and implementing training programs for providers and medical staff to achieve program objectives. Developed comprehensive user manuals and Workflow Protocols for seamless integration.- Implemented HEDIS Measures, effectively identifying outstanding patients and collaborating with front office staff to facilitate timely diagnoses, resulting in increased incentives for every measure performed on each patient.- Successfully collaborated with NCQA on PCMH programs for multiple provider practices, attaining Level 3 NCQA Recognition, demonstrating expertise across various domains of US healthcare.- Maintained a direct reporting line to the CEO throughout the entire experience, facilitating seamless stakeholder communication, understanding requirements, and providing innovative solutions to drive success.- Strong relationships with providers, medical staff, and front office personnel, promoting collaboration and aligning efforts to achieve positive outcomes in incentive programs and quality initiatives.- Conduct thorough assessments of client's existing systems, processes, and data requirements to determine the optimal approach for EHR implementation.

A successful learning curve which comprises of many challenging assignments but not limited to credits and customer service department. Worked in complete banking products and services portfolio under the supervision of senior management.