• Provided efficient patient intake, customer care, and rapid testing in under 10 minutes while adhering to safety protocols; served up to 300 patients daily during the peak of the pandemic.• Managed complete operations: site opening, set up, sanitation, closing, and overnight sample courier to central COVID laboratories.

• Leveraged strong verbal communication skills to poll public opinions for political and community-based clients in the USA over the phone, serving up to 7 clients weekly.• Demonstrated resilience to respondents of various temperaments and achieved up to a 10% poll completion rate.