• The primary after-sales technical support engineer handles enquiries from engineers, end-users, and potential customers regarding warm air heaters, radiant heaters, and controllers.• Utilises mechanical and electrical engineering expertise to provide troubleshooting and technical guidance to stakeholders for all heater models.• Proficient in AutoCAD, designing wiring diagrams from concept to market launch, and creating comprehensive installation manuals for new heaters and controllers.• Adheres to health, safety, and environmental regulations throughout product testing, development and after-sales phases and actively works to reduce heater emissions.

• Managed inbound customer calls at the RAC Call Centre, skilfully communicated and resolved queries and conveyed breakdown details to the recovery team.• Ensured high customer satisfaction by providing timely and accurate updates to RAC customers regarding their assistance status.• Made significant contributions by demonstrating adaptability and resilience in a high-pressure environment while exceeding productivity targets.

• Accurately picked, sorted, and packed 1500+ clothes per day, ensuring timely deliveries.• Frequently entrusted by team leaders to handle unique tasks and work in various warehouse areas.• Collaborated with colleagues to exceed productivity targets and maximise customer satisfaction.

• Trained recruits, supervised, and motivated team members to maintain high productivity.• Efficiently sorted products and resolved issues to meet deadlines in a dynamic environment.

• Loaded and unloaded boxes weighing up to 23kg into 40 delivery vans daily.• Organised packages efficiently and maintained a consistent work pace for timely deliveries.

• Conducted stock counts at retail stores (Primark, B&Q, Matalan, Peacock), consistently counting over 900 items per hour.• Effectively followed delegated tasks and exceeded store managers' expectations.

• Tested website and application features for a software development company.• Performed regression, user acceptance, performance, and ad-hoc testing.• Worked independently to meet deadlines and satisfy client requirements.