Han Nguyen Email & Phone Number

● Provided first level support in-person and online to assist the organization locally and globally● Administered organizational applications, services, and software on a Windows 10 platform● Onboarded and offboarded employees through account creations and terminations through Active Directory as well as asset management control● AWS Security Group audit performed by recognizing and evaluating inbound/outbound IP traffic● Delivered guidance regarding technological devices and application issues through a ticketing system yielding 5-star results● Documentation of support process methodology, performance records, asset movement, and implementation requests● Troubleshooting for problematic network connections, hardware, and system issues● Learning alongside a sharp, well-oiled team to support the technical side of on-boarding and offboarding employees● Utilized Active Directory, Remote Desktop Connection, PowerShell, Microsoft InTune, Jira, and Confluence to complete tickets● Zoom administrator, Microsoft Office 365 administrator, Exchange administrator, Teams administrator, Domain Controller● Constructed and deconstructed desktops and laptops● Troubleshooting for network connections, equipment, and system issues● Asset management of equipment through documentation as well as in InTune and SnipeIT● Organized onboarding and offboarding packages ● Adjusted promotions in Active Directory

• Working alongside bright, caring eye-care professionals to fulfill patient eye-wear needs• Introducing and selling prescription glasses while incorporating insurance and sales techniques• Reception duties such as handling phone calls, filing, and paperwork

• Self-taught the Math 20 curriculum in order to prepare my student for his exam• Raised my student's score by 30-50% increments • Relayed knowledge through online and in-person methods

• Improved customer satisfaction scores through the application of superior conflict resolution and problem solving skills• Survived 4 Boxing Days and 4 Black Fridays. A huge feat as you suddenly gain superhuman abilities to fulfill numerous roles and shoes for the entire duration• Coordinated and worked alongside team members to reach common goal• Tasks include warranty issues and resolution, customer service, administrative procedures, organizing mail and packages, loss prevention, financing applications, nightly cash deposit, key holding, and partnering with other businesses to bring in sales• Tended to clients with circumstances of varying levels of difficulty and resolved problems leaving clients pleased

• Collaborated with teammates to devise plans best suited for the completion of tasks within time limits• Designed and organized decorative display sections to promote sales by utilizing merchandising standards and artistic ability• Constructed furniture and home décor for sale on the floor

• Greeted customers upon entry• Acted as security for store and products

Education record

Service Desk Analyst

Bachelor Of Science - Bs, Geology/Earth Science, General

Bachelor Of Science (Bsc), Chemistry

Google Ux Design