Sherry Vuong Email & Phone Number

Greater Toronto Area, Canada

• One of two key resources that is responsible for all of Starbuck Canada’s product and loyalty revenue and key performance metrics
• Key finance partner supporting marketing team with their operating expense, monthly analysis, quarter and annual forecast build and help the team understand how their expense ladder up to the rest of business
• Leads the compilation of monthly loyalty rewards and product and marketing key performance indicator presentation for the VP of finance
• Support marketing and loyalty team with routine promotional offer modelling request as well as post-offer analysis. Also a key contributor to post and upcoming promotion readiness review summaries after the promotion.
• Review new product P&Ls with product manager to support with decision on whether if it’s well suited for the portfolio – followed by contribution to the creation and presentation of new product business cases to.
• Holds key accountability in innovating Starbuck Canada’s loyalty program to fit the Canadian market based on the proven success of the US models

Greater Toronto Area, Canada

• Responsible for the product cost of goods sold (COGS), operating expenses & supplies area of the P&L, including monthly analysis, quarterly forecast, annual planning and coordinating with internal clients to get inputs.
• Generated and performed analysis of monthly G&A, including meeting with various internal stakeholders to investigate and identify saving opportunities
• Prepared annual supplies target for retail operations, providing insights into monthly spending
• Led the reporting and audit of the annual stewardship, this ensures the compliance of regulatory policies as well as governmental charges are paid on time
• Prepared quarterly product profitability report, and presented to Supply Chain and Product Teams

• Generate and audit daily & weekly financial reporting for wholesale order management processes, retail sale performance and up to date foreign exchange matrices for account managers, executives, including C suites
• Perform the reconciliation of daily cash and credit card sales against company general ledger
• Responsible for the reconciliation of all bank accounts of the company – ensures they are up to date and accurate
• Maintain and complete the depreciation schedule for fixed assets and book the corresponding entries during month end – This assures the net book value of fixed assets are accurately reflected in the company’s statement
• Compile weekly sales report to be sent to US team - enables global sales analysis and forecast
• Review and organize back up receipts, and code payments made through company credit card

• Generate project invoices and documentations following the close of the project in a timely
• Created and managed excel spreadsheets to organize and maintain up to date information for large projects.
• Ensured payments from customers are processed and cleared in a timely manner followed with the issuance of client receipts
• Led the effort in coordinating with the clients and the internal installation team to ensure projects are on track according to the planned schedule.
• Functioned efficiently in a pressured work environment to ensure all urgent and rushed project deadlines are met including last-minute and evening timelines.
• Managed and support multiple priorities and projects between two account executives.

• Executed and satisfied various kinds of customer transactions and requests - account transfers, bill payment, account inquires, cash orders, credit product applications, etc.
• Experienced in performing basic office duties including filing, faxing and photocopying
• Performed precise transactions as day-to-day responsibilities, such as cheque verifications/certifications, foreign exchange and CAD/USD money orders/drafts
• Verified and balanced end of day figures in a highly dynamic team environment
• Resolved all customers' inquires, including troubleshooting account issue, complex transactions, refund requests, complaints and interbank processes

Greater Toronto Area, Canada

• Entrusted by the store manager with the primary key of the store for opening and closing operations
• Responsible for opening operation of store which include preparing debit/credit machines, restocking inventory and various essential equipments
• Handled the daily check and restocking of store merchandise – ensuring a full listing of product offering

• Organized and filed meal plan applications and meal plan cards
• Informed students on the benefit of a meal plan and took meal plan orders
• Helped students solve any problems they encountered with their meal plan

• Entrusted by the store manager with the primary key of the store for opening and closing operations
• Responsible for opening operation of store which include preparing debit/credit machines, restocking inventory and various essential equipments
• Handled the daily check and restocking of store merchandise – ensuring a full listing of product offering

Bachelor Of Science (B.Sc.), Nutritional Science And Human Biology

Bachelor Of Science (B.Sc.), Nutritional Science And Human Biology